End Customer Warranty
Thin Client End Customer Warranty
IGEL Technology grants to its End Customers a standard two-year hardware warranty for the Thin Clients after delivery of the product by IGEL Technology GmbH.
Warranty extension by registering
The End Customer may extend the product warranty within a two-year period after delivery of the product by IGEL Technology GmbH.1
He simply has to fill out a registration form.
Once we have received your registration, IGEL Technology will send you a confirmation.
This one-time registration automatically extends the warranty for any future Thin Clients acquired by the End Customer. The warranty extension does not have any additional costs.
Warranty period
Device series | Delivery date from IGEL Technology GmbH | Warranty period without extension | Warranty period with extension |
UD2, UD3, UD5 | From 15th of October 2011 | 2 years | 5 years |
UD9 | From 15th of October 2011 | 2 years | 3 years (as before) |
UD2, UD3, UD5, UD9 | Until 14th of October 2011 | 2 years | 3 years |
Check your warranty status
You can query the warranty status of your IGEL products with the serial number at anytime from our service department (service@igel.com).
Warranty case
If any defects in material and workmanship occur during the warranty period IGEL Technology will, at its option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge, except for the warranty exclusion reasons stated below. Replaced parts or products become the property of IGEL Technology.
To initiate our service from this limited warranty, the End Customer shall deliver the product along with a RMA number (Return Material Authorization).
The End Customer can ask for this number on IGEL Technology’s website (http://www.igel.com/service-support/rma-request.html).
Please follow this procedure:
- Pack it in its original shipping container (or equivalent).
- Write the RMA number visibly on the address label.
- Ship the goods with freight paid to the shipment address you will find on the RMA number notification.
- Provide insurance (or assume the risk of loss or damage during shipment).
- Pay all shipping charges.
- IGEL Technology will pay the return shipping charges (including insurance).
Warranty exclusion reasons
The hardware warranty assumes no liability for the loss of or damage to goods following:
- Shipping or improper installation or maintenance.
- Misuse, neglect, adjustment or improper environment.
- Any cause other than ordinary commercial or industrial application.
- Repair, modification or installation of options or parts by the End Customer or an unauthorized third party.
- Excessive or inadequate heating or air conditioning, or electrical power failures, surges, or other irregularities.
IGEL Technology is not liable for product descriptions and warranties made by other parties or person than IGEL Technology.
Queries
The service department of IGEL Technology is at your disposal for any queries (service@igel.com).
1 Excluded are optionally available accessories.
IGEL Technology GmbH, September 2011
