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Thu 20 November 2008
UK & Ireland > Service and Support > FAQs
RMA Request
In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.

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Product Registration
Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

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Technical Support
If you have a technical support question, please register it here.

Technical query »
You want to reset a Linux based Thin Client back to Factory Default but have forgotten your password. How can you nevertheless reset this Thin Client?

Bootmenu / Factory Default
Answer

If you have forgotten your administrator password and you want to reset the Thin Client , you receive a terminal key and the Firmware version, which is currently installed on the Thin Client. With these two values you contact IGEL Support . Then you receive a Reset Key.

IMPORTANT

Do NOT switch off the Thin Client after receiving the terminal key. After a RESTART the Thin Client will automatically generate a new terminal key.

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