Standard warranty statement
IGEL Technology GmbH warrants its products to be free from defects in material and workmanship for a period of two years after the date of purchase. Refer to our website in the Service & Support area for exact warranty terms and conditions. Date of purchase will be determined by a valid proof of purchase. The criteria for a valid proof of purchase is that it must be machine printed and include the following information:

• Company Name and full address of Reseller
• Purchase date
• Model number(s) of product(s) purchased
• Serial number(s) of product(s) purchased

In the event that a valid proof of purchase is not available the warranty period will be determined by the date of manufacture.

Date of manufacture is based on a date-coded serial number printed on a label usually attached to the rear of each product.


Warranty extension by registering
The standard warranty on IGEL Thin Client Terminals is two years.

The Buyer Plan extends all the benefits that you receive during the first and second year of ownership from the Manufacturer’s warranty, through the third year of ownership. The Buyer Plan is free, however, the "catch" is that you need to register your product within 90 days from the date of purchase. Once you have registered with us, all of your subsequently purchased IGEL terminals will automatically have their warranty extended for one year as long as you can provide proof of purchase! It’s that simple! Once we receive your IGEL Warranty Registration, we will send you an according confirmation and you will be covered for three years. The warranty extension is not associated with any further costs.

See the following table to determine if the model you purchased is eligible for this program:

IGEL Series and Models

Standard	Standard Warranty	Warranty with Registration
Legacy Series	2 years	3 years
Smart Series	2 years	3 years
Compact Series	2 years	3 years
Winestra Series	2 years	3 years
Premium Series	2 years	3 years
PanaVeo Series	2 years (3 years on Matrox card)	2 years (3 years on Matrox card)
ProScribe Series	2 years (1 year on battery and docking station)	2 years (1 year on battery and docking station)
Elegance Series	2 years	3 years
TC-CF Card Series	2 years	3 years
IBM NetVista Upgrade Kit Series	2 years	3 years

IGEL product registration
IGEL provides you with a convenient method to register your General Purpose or IGEL Thin-Client Terminal(s) warranty via the internet. Just fill out the registration form at  www.igel.com/productregistration


Check your warranty status
With your registered IGEL serial number, you can query the warranty status of your IGEL products anytime from our service department.


Warranty case
Please retain proof of Purchase. Manufacturer warrants this product to be free from defects and material and workmanship for a period of two (2) years after the original date of customer purchase.

During this period manufacturer will, at his option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt Parts at no Charge except as stated below.


Repair and exchange of IGEL products
The Parts or products that are replaced become the property of manufacturer. To obtain Service under this limited warranty, deliver the product, along with the dated proof of purchase, to manufacturer. To use manufacturer’s factory Service, contact the RMA department at IGEL Technology for an RMA number (Return Material Authorization).

Please follow this procedure:

• Pack it in its original shipping container (or equivalent).
• Write the RMA number visible on the adress label.
• Ship the goods with freight payed to: IGEL Technology GmbH, Warenhouse, Langenstrasse 78, 28195 Bremen, Germany. Provide insurance (or assume the risk of loss or damage during shipment).
• Pay all shipping charges. IGEL will pay the return shipping charges.

The service department of IGEL Technology GmbH is at your disposal for with any queries.


Warranty exclusion reasons

• Shipping or improper installation or maintenance.
• Misuse, Neglect, Adjustment or improper environment eg.
• Any cause other than ordinary commercial or industrial application.
• Repair, modification or installation of options or parts by anyone other than our Service Center.
• Excessive or inadequate heating or air conditioning, or electrical power failures, surges, or other irregularities.

This limited hardware warranty does not cover any of the product’s hardware that you or any third Party have modified or altered; you bear the sole responsibility and liability of any such modification(s) or alteration.

MANUFACTURER HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES AND COUNTRIES MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTlES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED TWO-YEAR WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

IGEL Technology GmbH, April 2007