Regions

• East (Ft. Lauderdale)
• Central
• West
• Canada

IGEL Technology is the world’s 5th largest thin client vendor (2006 IDC). The company produces the industry’s widest range of thin clients, based on Linux and Microsoft Windows, giving customers access to the richest set of digital services through the very powerful, IGEL designed, firmware. The hardware is supported by the IGEL Remote Management software, giving customer maximum remote administration with the minimum cost and hassle.

In addition to high-quality hardware, the advantages of IGEL thin client offering specifically include the ability to meet customer needs within vertical segments like healthcare, retail, government, financial services and others.

Responsibilities

• First and second level support for our customers and channel partners
• PreSales support for our customer projects and channel partners
• Perform our technical trainings in front of our customers and channel partners
• Provide exceptional technical skills in server-based computing and IT infrastructures
• Provide exceptional skills in presentations, communications and consulting within complex sales projects
• Be an effective and outspoken technician for the company, representing the company in communications with customers, partners, and industry participants
• Maintain efficiently processes for reporting and reviewing progress with sales, engineering, product marketing and product management including monthly and quarterly reporting throughout our CRM system
• Facilitate good communication, respect, and responsiveness in working with internal organizations

Qualifications

• 3-5 years in systems engineering positions (support and presales function) in a B-to-B oriented IT technology company with strong focus/background on server-based computing (Citrix presentation server, Microsoft TS, Unix environments and mainframes)
• Experience in performing knowledge transfer based on technical training to an audience of experienced technicians
• Experience in server-based computing and IT infrastructure technologies
• Experience adopting, leveraging and implementing systems engineering processes that ensure high performance and efficiency
• Detailed understanding of supporting sales to win new business and growing existing business. Exhibit ability to optimize efforts to efficiently achieve systems engineering objectives
• Experience with digital services like TCP/IP, WiFi, VoIP, legacy terminals, JAVA, streamed media, virtualisation technology, etc.
• Ability/experience in building relationships and credibility with product marketing, product management and R&D (Engineering) to understand and support sales initiatives
• Distinct relationship management, high momentum and motivation, flexibility and high self-esteem, excellent communication skills

Education

• Bachelor's degree (B.A./B.S.) from four-year college or university – technical degree; or four+ years related experience and/or training; or equivalent combination of education and experience in the IT business related field is required

Technical Skills

• Microsoft MCSE or equivalent knowledge proven by experience
• Citrix specialist in latest presentation server
• Networking knowledge from experience in current infrastructure implementations
• Proficiency using MS Word, MS Excel, PowerPoint, internet, and email required
• Proficiency using a CRM tool

Performance Skills

• Excellent oral communications skills, written communications skills, relationship building skills, presentation skills, influence/interpersonal skills, customer orientation, problem solving skills, analytical skills, and decision making ability required
• Good team interaction/effectiveness skills required
• Excellent multi-tasking ability preferred
• Technically savvy and effective in working with internal teams, clients and other industry related contacts
• Able to travel up to 80% of the time

Certificates/Licenses/Registrations

• A valid driver's license is required.

We are a fast moving and expanding company, we are looking for those people who want to make a difference in a challenging world and enjoy a team atmosphere. Please send your CV together with any supporting information that you think demonstrates why you would fit the role to job@igel.com