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Fr 16 Mai 2008
USA & Canada > Service and Support > Technical Support
RMA Requests

In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.


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Warranty Registration
Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

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Technical Support

NOTE: If you are an existing customer you should initially contact your IGEL Authorized Reseller who will be happy to answer any questions you may have and is fully trained to deal with many issues.

If you are currently testing an IGEL product or if you are unable to get help from your Reseller please complete the form below and we will respond as quickly as possible. In order to help IGEL thin client support team to help you please provide us with as much information as you can.
Your contact information
Title: *
Last Name: * First name: *
Company: * Street / No.: *
Post/zip code: * City: *
Country:
Tel No.: * Fax:
E-mail address: *
Product specifications
IGEL Model: *
Firmware version: Serial number: *
Remote Management:
Supplier: *
CAUTION: When an IGEL Thin Client is locked by password and we need to reset it, the device will be reset to factory defaults and updated to latest firmware version!
Network configuration
Connection type:
Network configuration
Network interface:
Server / environment
Server:
Service-Pack:
Server add-on:
Others: Feature release:
Application used:
Problem description
Short description: *
Specific description
on how to reproduce the error:
* Required Field
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