Thin Clients - IGEL Technology

USA & Canada
+1 877 GET IGEL (toll free)

Mon September 08 2008

USA & Canada > Service and Support > FAQs

RMA Requests

In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.

Fill in the following form »

Warranty Registration

Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

Application form »

IGEL News

Keeping you up-to-date

Don't miss IGEL's latest news, product promotions, updates, and other valuable thin client information.

Sign up today »

You want to reset a Linux based Thin Client back to Factory Default but have forgotten your password. How can you nevertheless reset this Thin Client?

Bootmenu / Factory Default

Answer

If you have forgotten your administrator password and you want to reset the Thin Client , you receive a terminal key and the Firmware version, which is currently installed on the Thin Client. With these two values you contact IGEL Support . Then you receive a Reset Key.

IMPORTANT

Do NOT switch off the Thin Client after receiving the terminal key. After a RESTART the Thin Client will automatically generate a new terminal key.

« Back