Thin Clients - IGEL Technology

Fri 16 May 2008

UK & Ireland > Service and Support > FAQs

RMA Request

In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.

Fill in the following form »

Product Registration

Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

Complete application form »

Technical Support

If you have a technical support question, please register it here.

Technical query »

Frequently Asked Questions

General Questions

•	When or in which cases do I get support directly from IGEL Technology Support?
•	Where can I find technical information on the current IGEL Thin Clients?
•	Can I operate third-party hardware, like wireless mouse/keyboard combination, hard drives or adapters seamlessly with my Thin Client?
•	Can the Thin Client also be managed via another VNC Viewer?
•	Can I install additional drivers and Software on my Linux or CE-based IGEL?

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Thin Clients

Bootmenu / Factory Default
• How do I reset my Thin Client back to factory defaults?
• You want to reset a Linux based Thin Client back to Factory Default but have forgotten your password. How can you nevertheless reset this Thin Client?
• What do the various boot modes mean in the boot menu of an IGEL Linux based Thin Client?
• My Thin Client doesn’t start correctly. What can I do?
• How To create a Powerterm User Session for Windows XPE

Network
• My Thin Client loses its complete settings. What can be the reason?

Firmware Update
• How do I find out whether there is new Firmware for IGEL Thin Client?
• Do you need to update thin client Firmware?
• Where can I find current Firmware updates for my IGEL Thin Clients?
• My Thin Client is caught in an endless update loop. What can I do to solve this?
• I am using the most current firmware on my thin client. Can I revert back to an older version?

USB-Device
• I have a USB stick. How do I configure it?

Smartcard
• How do you set-up Smartcard authentication for Linux?
• Is there any additional functionality of the IGEL Thin Client for reading health cards with Cherry G80-150x keyboards or CT-API card readers?

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Peripheral devices

Printer
• Printer Set-up / Configuration for an Linux Thin Client
• Can I connect two or more printers simultaneously to an IGEL Thin Client?

Scanner
• Can I operate a TWAIN compatible scanner on my IGEL thin client with either Windows CE or Linux operating systems?

Keyboard
• The accents (è é ê) on my Thin Client don’t work. What can I do?

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Sessions

• How can I optimise the performance of my ICA or RDP session?

• Do you have performance issues in applications like SAP on a Compact LX (364LX/332LX)?

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Remote-Manager

• Where can I find the current IGEL Remote Manager and the associated SAP database?

• How do you remove the Remote Manager Certificate manually?

• What should I pay particular attention to during an installation of a Remote Manager?

• Which ports are used for communication among IGEL Thin Client Remote Manager Server, Remote Manager Control Panel or Terminals?

• My Remote Manager cannot be started or gives an error message.

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XPe

• Imaging XPE using the in built Push and Pull mechanisms.

• Imaging XPe via Microsoft IIS

• Stopping the XPe Autologon feature

• Recovery of a corrupt XPe image

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