Thin Clients - IGEL Technology

Wed 20 August 2008

UK & Ireland > Service and Support > FAQs

RMA Request

In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.

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Product Registration

Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

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Technical Support

If you have a technical support question, please register it here.

Technical query »

How do I reset my Thin Client back to factory defaults?

Bootmenu / Factory Default

Answer

For a Linux based Thin Client press „Esc“ several times during boot stage, this should be done just after pressing the power switch. You will then enter a boot menu where you select “Reset to Factory Default“ and follow the instructions.

For a Windows CE 5 Thin Client, press „2“ several times on starting the Thin Client. You will then enter a boot menu where you select “Reset to Factory Default“ and follow the instructions. The password here is: 112233. This password cannot be changed. This function is not available in versions prior to Firmware 5.00.120. You can also reset the terminal via the user interface. If you are in the Connection Manager press F2, this will launch the Terminal Properties, click on the ‘General’ tab and select ‘Reset to Factory Default’.

The IGEL CE4 Thin Clients can ONLY reset the user interface. If you are in the Connection Manager press F2, this will launch the Terminal Properties, click on the ‘General’ tab and select ‘Reset to Factory Default’. If, for example, you have forgotten the password you set, the device has to be sent in for repair.

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