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FAQs 2008
Important Information: Copyright
- Disclaimer - Trademark RecognitionSpecifications and
information contained in this document are intended for Information use only,
and are subject to change at any time without notice, and should not be
construed as a commitment by IGELTechnology GmbH. IGEL Technology GmbH assumes
no responsibility or liability for any errors or inaccuracies that may appear in
this document, including the products and software described in it.
[1]
Question
When and in which situations do I get support
directly from IGEL Technology?
Answer
If you are currently
testing an IGEL thin client, you can contact IGEL Support directly. Otherwise,
you should first contact your reseller or distributor as they are responsible
for first and second level support.
IMPORTANT
If you have
bought a used or modified IGEL thin client (outside the warranty period) at an
Internet auction or similar, IGEL Technology cannot guarantee first and second
level support. In such cases you should contact the seller of the device
directly. For warranty reasons IGEL Technology does not provide instructions or
support for the technical handling of your products above and beyond the defined
product characteristics.
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[2]
Question
Where can I find technical information on the
current IGEL thin clients?
Answer
From www.igel.com or
contactinfo@igel.com
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[1]
Question
When I restart my thin client, it loses its setup
configuration. What could be the reason?
Answer
You should
first remove the configured thin client from your network and then start it
without a network connection. If the thin client has kept all settings, check
the following:
Are you using PXE or BootP services? If so, the thin client
fetches the relevant configuration by default and therefore overwrites the local
settings of your thin client. To prevent this, go into the BIOS (press "DEL"
when the thin client starts to boot) and disable "Onboard LAN Boot ROM" at
"Integrated Peripherals".
Another reason may be that you are using IGEL
Remote Management Suite, respectively the incorrect assignment of profiles.
Please check this in your IGEL Remote Management Suite.
In the IGEL Setup you
can prevent the thin client from fetching a setup from a server. You disable the
function in IGEL Setup → System → File Transfer “Setup of
Server”.
Another reason could be the use of a RIS (Remote Installation
Server) in your network. The RIS server has its own TFTP protocol. This is
transferred via DHCP and it may be that the IGEL thin client takes the settings
from the RIS server. To prevent this problem, disable "Server Setup" at IGEL
Setup → System → Network → Further Network Settings → File Transfer.
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[2]
Question
My thin client does not start correctly. What
should I do?
Answer
First reset your client to factory
defaults. Click on the following link for instructions:
Factory default
(document internal hyperlink to factory default doc)
In Addition, you
should also load the optimized defaults in the BIOS. If this doesn't help, check
all attached cables and connectors and swap them with a functioning device.
Linux only
When the client boots, press <ALT+F10> to
enter the text-based boot process and view processing of the individual modules
and drivers. Write down where the client stops and, if necessary, give this
information to your Support contact.
Windows® XP Embedded
only
Like Windows® XP Professional, Windows® XP Embedded also lets you
access the "last known good configuration" by pressing the F8 key when you boot
the client. You should try this in the event of an error. The "Safe Mode"
function in the same menu cannot be used with Windows® XP Embedded.
If
this does not help, try to load a recent snapshot onto the device to restore the
original situation. You can find detailed information on the snapshot mechanism
of Windows® XP Embedded in the XP Embedded snapshots section (document-internal
hyperlink to XP Embedded snapshot mechanism).
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[3]
Question
My thin client stops during the boot process.
Can I check at which point the client has stopped?
Answer
Press
<ALT>+<F10> to switch to the text-based boot process in order to
check exactly where the client freezes (Linux only).
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[4]
Question
What can I do if the accents (è é ê) do not work
on a Linux-based Thin client?
Answer
Activate the deadkey at
"Enter" in Setup > keyboard.
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[5]
Question
When I scroll in a document (i.e.Excel), the
screen carries on scrolling. What can I do to prevent
this?
Answer
If this happens in a RDP session, proceed as
follows (Linux only):
In Setup at Sessions → RDP (Global RDP
Settings)
Window → disable / enable Backing Store
Performance →
enable all checkboxes
Options → disable / enable compression
Options →
Update Interval = 400
Go to Setup → System → Registry to activate the
setting rdp → winconnect → minimize-memory.
If this happens in an ICA
session, activate the ICA optimization settings as described under the following
link:
ICA optimization (document internal hyperlink to "session
optimization")
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[6]
Question
I cannot start Remote Management Suite or I
receive an error message. What can I do?
Answer
It often helps
to restart the system. Check, whether there are any helpful entries in your
server's event log.
IGEL Remote Management Suite needs a number of ports for
communication purposes. You should therefore check whether the ports are
blocked. Some of the ports can be changed using Remote Management Suite
Administrator.
Note
If Remote Management Suite is installed on
a Windows® system (e.g. Windows® XP Professional, Service Pack 2), the
Windows-internal firewall often gives rise to errors. In the event of an error,
stop the firewall service temporarily in the service administration of your
server and check that no other firewall is blocking communication (e.g. Zone
Alarm, Sygate Firewall, Outpost, etc).
IGEL Remote Management Suite
needs a number of services in addition to the ports. If an error occurs, check
that all relevant services have been started.
If the above suggestions
do not help, provide your support contact with Remote Management Suite log files
and all relevant information on your operating system, Service Packs and other
server add-ons.
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[1]
Question
How do I open a local shell on a Linux
system?
Answer
If you need a local shell, you need to create
one. Do this in "Application Launcher". In the "Config" group box, click on
"Add" to create an application named "Local Shell/Application" and then start it
from your desktop.
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[2]
Question
How can I change the desktop wallpaper
(background image)?
Answer
The new icon or wallpaper has to be
available in "xpm" format and can be located in the "wfs" directory. However, it
is better to make the wallpaper available by means of a mount (SMB or NFS)
because space in "wfs" is very limited (max. 25-30kb). This method also enables
the mounted file to be managed centrally (server side) so that it is not
necessary to configure the terminal locally each time.
An "rc.custom.7"
file must also be created in the "wfs" directory; this is used to copy the icon
or wallpaper from the "wfs" directory or mount into the appropriate directory.
The path to which it must be copied is /usr/X11R6/lib/X11/pixmaps. The filenames
must match the names of the files to be copied (background image, e.g.
wallpaper.xpm).
Example: "cp wallpaper.xpm
/usr/X11R6/lib/X11/pixmaps"
Once you have done this, you must
permanently write the changes to flash memory using the "cffswrite" command.
Otherwise, they will disappear when you next boot.
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[3]
Question
How can I install additional CA root certificates
for the ICA Client or browser on the system?
Answer
Proceed as
follows for the ICA Client:
1. Open a local shell on the terminal. Click
on the following link to find out how to create or start a local shell:
Local shell (document internal hyperlink to Linux: local shell doc)
2. Enter the "su" command in the shell to obtain administrator
rights. If an administrator password is set, enter it now.
3. Then invoke
the following commands:
mkdir /wfs/icacerts
cd /wfs/icacerts
4. Now use
FTP to place the root CA certificate in the directory "/wfs/icacerts". You must,
of course, have already made the certificate available on an FTP server. The
certificate must have the file extension ".crt".
The commands needed to use FTP are as follows:
ftp server-name (or IP address)
ftp> cd
certificate-directory
ftp> bin (→ switch to binary mode)
ftp> get
certificate.crt
ftp> bye
5. Now run the "cffswrite"
command to store the certificate permanently on the terminal.
6. Use the
"ls -al /wfs/icacerts" command to check whether the certificate has the right
file size and has been stored correctly.
The certificate is available to the ICA Client the next time you
boot.
Proceed as follows for the Firefox browser:
1. Open a browser
session using "Application Launcher".
2. Open the Registry in Setup for
the terminal and set the parameter
+ sessions
+ browser0
+
app
- store_certkey
02-03-01
02-03-02
Close the setup menu so that the changes take
effect.
3. Open a local shell, log in as administrator with "su" and copy
the certificate into the /userhome directory:
cp
/wfs/icacerts/certificate.crt /userhome
(For security reasons, the
/wfs/icacerts directory cannot be accessed using the browser. The certificate
must be copied into a different directory so that it can be imported in the
browser.)
4. Start the browser and open "Settings" in the "Edit" menu. In
the "Settings" window click on "Advanced" in the left part of the screen then on
Certificates in the right part of the screen.
02-03-03
5. Click on the "Manage certificates" button in the
right part of the screen. This opens the Certificate Manager.
6. Switch
to the "Authority" tab and import the certificate. To do this, simply "open" the
certificate that is located in the "/userhome"
directory.
02-03-04
02-03-05
To store the certificate in the browser, all you
need do after importing the certificate is to close all browser
Windows®.
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[4]
Question
Can I install software and drivers on my Linux
system?
Answer
As the IGEL Linux system is self-contained, you
may not install any software or drivers. However, there is a writeable area
where you can store scripts and certificates if necessary.
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[5]
Question
Does my Linux system have a writeable
area?
Answer
The Linux system has a writeable area which is
useful for storing scripts and certificates. It is called "wfs" and can be
accessed via a local shell. Click on the following link to find out how to
create or start a local shell:
Local shell (document internal hyperlink
to Linux: local shell doc)
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[6]
Question
Is the IGEL Linux system based on a well-know
Linux distribution?
Answer
The Linux system is not based on a
popular or well-known Linux distribution but is a completely new development by
IGEL Technology.
Question
Which kernel version is currently
used in IGEL's Linux?
Answer
Kernel version 2.4 is currently
used on the Linux system.
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[7]
Question
Is the source code of the Linux system freely
available? Where can I view or obtain it?
Answer
The source
code is subject to the provisions of the GPL (General Public License) and can
therefore by viewed or obtained by anyone. If you are interested in the source
code, contact IGEL Support at support@igel.com.
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[8]
Question
Where are the Terminal Server licences stored on
the Linux system and how can I delete them manually if
necessary?
Answer
The Terminal Server licences are stored in
the "/wfs/user/tslicense" directory on the Linux system. The two files in this
directory are called "license.dir" and "license.pag" and can be deleted using
the "rm" command. A local shell is needed to do this. Click on the following
link to find out how to create or start a local shell:
Local shell
(document internal hyperlink to Linux: local shell doc)
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[9]
Question
Can I access the desktop using a keyboard
shortcut?
Answer
Yes. A keyboard shortcut can be configured in
Setup at "Security" → "Commands" → "QVWM_TOGGLE_DESKTOP".
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[10]
Question
Can I create desktop buttons to shut down and
restart the device?
Answer
Yes. You can configure these in
Setup at "Security" → "Commands" → "Reboot Terminal" or "Shutdown
Terminal".
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[11]
Question
How can I transfer files to the Linux client or
retrieve files from there?
Answer
You can use a network share
to transfer files from a file server, for example, to the client. Configure the
share on the client in Setup at "Network" "Further Network Settings" "SMB"
or "NFS".
You can also use the FTP protocol to transfer files from an FTP
server to the client. A local shell is needed to do this. Click on the following
link to find out how to create or start a local shell:
Local shell
(document internal hyperlink to Linux: local shell doc)
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[12]
Question
How do I manually delete Remote Management Suite
server certificate on the Linux-based thin client?
Answer
The
certificate file is stored in the "/wfs" directory on the Linux system. The file
in this directory is called "server.crt" and can be deleted using the "rm"
command. A local shell is needed to do this. Click on the following link to find
out how to create or start a local shell:
Local shell (document internal
hyperlink to Linux: local shell doc)
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[13]
Question
What is a "buddy update" and what do I need to
know to set it up?
Answer
The purpose of a buddy update is to
save bandwidth if, for example, an external site or company branch office has
only a low-capacity data link (ISDN, for instance). In this case, it is not
advisable to use the data link to send firmware updates to each client via FTP.
Instead, it is better to designate a "buddy" in the branch office. The firmware
update is sent only to this buddy via the data link using FTP. The buddy then
assumes the role of an update server for the other clients in the branch office.
You must first enable the selected buddy client as an update server in Setup at
System → Buddy Update.
Then, at Setup → Update, enter the buddy data on the clients that
should receive their firmware from the designated buddy.
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[14]
Question
How do I set up the Pivot function on a
Linux-based thin client?
Answer
You enable the Pivot function
in Setup at System → Registry → X → XServer0 → Rotation.
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[1]
Question
Can I install software and drivers on my Windows®
CE system?
Answer
As the CE system is self-contained, you may
not install any software or drivers.
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[2]
Question
How do I manually delete the server certificate
on the Windows® CE thin client?
Answer
In the "Terminal
Connection Manager" press the F2 key to go to "Terminal Properties". There you
will find the "Certificates" group box. In this box, switch to "My Certificates"
using the selection list in order to display Remote Management Suite
certificate. Then click on the "Remove" button to delete the
certificate.
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[1]
Question
How do I log in as an administrator to my
Windows® XP Embedded thin client?
Answer
An IGEL XP Embedded
thin client logs in as a standard user (User) when booted, unless this has been
changed. When finished, press the log-off button (Start → Log Off User) while
holding down the left Shift key. This takes you to the Windows® login screen.
There you can log in as "administrator" by entering the password
"administrator".
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[2]
Question
How can I unlock write protection on the Windows®
XP Embedded thin client?
Answer
You must first log in with
administrator rights if you want to view and work in this area. You will then
see "IGEL EWF Manager" in the start menu. Here, you must change the status of
the volume to "disabled".
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[3]
Question
Can / may I install any software on my Windows®
XP Embedded thin client?
Answer
Technically, you can install
any software on your Windows® XP Embedded thin client as long as there is
sufficient space on the compact flash card.
For legal reasons, you must refer
to the Microsoft EULA before installing software. Various legal restrictions
relating to the installation of software on Windows® XP embedded are listed in
the licence agreement.
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[4]
Question
When I reboot, software I have already installed
is no longer available. What could be the reason?
Answer
Check
whether the EWF Manager (device write protection) has been disabled. If not,
disable write protection and reinstall the software.
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[5]
Question
What could be the reason that configuration
changes made on the Windows® XP Embedded client disappear after a client
reboot?
Answer
If the EWF Manager is enabled, configuration
changes must be confirmed using "Commit". The "Commit" function is included in
the EWF Manager which can be accessed in the Windows® Start menu (if you are
logged in as an administrator).
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[6]
Question
How can I safely delete the predefined
"User"?
Answer:
Deleting the predefined user is no problem.
Deletion is particularly advisable if you need a standard user with more system
rights than the predefined user which is very restrictively configured. In this
case, you should define a new user with extended rights.
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[7]
Question
What can I do if there is insufficient
installation space on the RAM disk?
Answer:
The temporary
directories of the Windows® system all point to the RAM disk which has very
limited space. If an application wants to unpack itself into the temporary
directories during installation and would therefore overfill the RAM disk, you
must modify the Windows® environment variables before you start installation. Do
this at Control Panel → System → Advanced → Environment Variables. Here you can
change the drive letter for the "TEMP" and "TMP" directories from "Z" to, for
example, "C".
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[8]
Question
How can I delete/hide the desktop shortcut for
Remote Desktop Connection?
Answer:
You will find the requisite
checkboxes in Setup at RDP → Options.
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[9]
Question
How do I manually delete Remote Management Suite
Server certificate on the Windows® XP Embedded thin
client?
Answer:
The certificate (server.crt) is located on
"Local Disc (D:)" and can be removed from there.
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[10]
Question
When the Windows® XP Embedded–based thin client
is started, it automatically logs in as "User". Can I change this
behaviour?
Answer:
If you log in as an administrator, you have
access to the IGEL Setup. At "System" → "Auto login" you can configure a
different automatic login user or fully disable automatic login.
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[1]
Question
How do I get into the BIOS of an IGEL
ProScribe?
Answer:
Press the "DEL" key to enter the BIOS of an
IGEL ProScribe. As the device does not have a physical keyboard, you must
connect a keyboard via USB.
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[1]
Question
The Elegance Series has an additional VGA port.
Can I use it to connect a second monitor, for
example?
Answer:
Unfortunately the VGA port in the Elegance
Series is not connected. Therefore, it cannot be used to connect, for example, a
second monitor.
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III
|
Boot Menu / Factory
Defaults | [1]
Question
How do I reset my IGEL thin client to factory
defaults?
Answer
On all IGEL models, pressing the "ESC" key
during the boot process takes you to a boot menu. Depending on the model you can
either perform a direct reset or start a snapshot download.
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[2]
Question
What can I do if I want to reset the factory
defaults for a Linux-based thin client but I no longer have the administrator
password?
Answer
In this case follow the on-screen
instructions and email the terminal key that is generated to support@igel.com. IGEL uses this key to
generate an activation code.
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[3]
Question
What do the various boot modes mean in the boot
menu of a Linux-based thin client?
Answer
1. Quit Boot:
Normal start mode
2. Verbose Boot: Start process without the boot logo but
with display of the modules being processed and loaded
3. Emergency Boot:
Setup is loaded with 640x480 resolution (same as Safe Mode on Win32
systems)
4. Reset to factory defaults: The device is reset to the factory
defaults
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IV
|
Firmware Update / Snapshots /
Partial Update | [1]
Question
How do I find out if new firmware is available
for IGEL thin clients?
Answer
The best way is to sign up for
the IGEL Newsletter. The Newsletter informs you, among other things, of new
firmware releases. You can also check in the Downloads section whether new
firmware is available.
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[2]
Question
Where can I find current firmware updates for
IGEL thin clients?
Answer
At http://www.download-igel.com
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[3]
Question
How do I perform a firmware update? What do I
need to know?
Answer
- First of all you need a local FTP server. There you unpack the firmware
update into a directory or into the root directory. (Note that the 'anonymous'
user has a password and that it is a simple matter to access the firmware of a
different client!)
- Make sure that the thin client has access to the FTP server.
- Basically, you have two ways of communicating the update settings to the
thin client. Either via IGEL Remote Management Suite or locally at the device.
You will find the settings under “Update”. First enter either the IP address or
the DNS name of the update server. Here, you also need to specify the path to
the update. If the update is located in the root directory of the FTP server,
leave the field empty or specify the appropriate directory.
Then enter the
user name and the user password. If you are an 'anonymous' user, you must enter
a password. Otherwise you cannot perform the update. - Once you have made these settings, start the update directly on the client
by clicking on the Update button. Using Remote Management Suite you can, for
example, instruct the thin client to run an update, or highlight the relevant
thin client, open the thin client menu with the right mouse button
(alternatively you can use the menu bar) and select Update. The thin client
then runs a firmware update.
Windows® XP Embedded update
An
HTTP server is used to update XP Embedded firmware. We ship an HTTP server with
The Remote Manager (Apache Tomcat). Please read the relevant instructions
(hyperlink to myigel.de).
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[4]
Question
My thin client is stuck in an endless update
loop. How can I solve this problem?
Answer
Repeatedly press the
ESC key at the start of the boot process. Select "Verbose Boot" in the following
boot menu to go to the Linux control panel of the thin client. There you can
configure the device manually for the update.
Update with the help of
the control panel - update parameters
[variable contents] / > confirm
with Enter / _ represents a blank.
Get the update
parameters:
nget update.ftp.server_[xxx.xxx.xxx.xxx]
nget
update.ftp.user_[FTPUsername]
nget update.ftp.password_[FTPPass]
nget
update.ftp.path_[Firmware update path]
Set the update
parameters:
setparam update.ftp.server_[xxx.xxx.xxx.xxx]
setparam
update.ftp.user_[FTPUsername]
setparam
update.ftp.password_[FTPPass]
setparam update.ftp.path_[Firmware update
path]
Delete the update partition:
igelinval_1
[2,3]
Start the update process:
update
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[5]
Question
My thin client uses the latest firmware. Can I
revert to an older version?
Answer
You can easily downgrade.
The procedure is the same as for a firmware update. Instructions are provided
here: www.myigel.com
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V
|
Remote Management
Suite | [1]
Question
Can I start Remote Management Suite via
browser?
Answer
If Java is installed, you can invoke Remote
Management Suite with http://server-ip:9080/start_rm.
Note that the port of
the Web server integrated in the RM does not necessarily have to be 9080 because
it can be changed by Remote Management Suite Administrator.
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[2]
Question
Are there sample configurations for Remote
Management Suite?
Answer
You can download a demonstration
backup for Remote Management Suite at the following link:
IGEL demonstration
backup
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[3]
Question
Can I replace the VNC client in IGEL Remote
Management Suite with a different client?
Answer
Yes, you can.
You should request corresponding instructions at support@igel.com
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[4]
Question
I get the message "Cannot connect to Remote
Management Server" when I try to add thin clients after the successful
installation of Remote Management Suite. What could be the
reason?
Answer
This error message indicates that the clients
cannot communicate correctly with Remote Management Suite. The most common
reason is that Remote Management Suite has been installed on a system with an
integrated firewall (e.g. Windows® XP with Service Pack 2). You are advised to
disable the Windows® firewall service. Alternatively, you can enable the
required ports in the firewall. For a list of the ports used click here:
Ports
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[5]
Question
I get the message "Error: Certificate Invalid"
when I try to add thin clients after successfully installing Remote Management
Suite. What could be the reason?
Answer
Communication between
Remote Management Suite and the thin clients is protected by a certificate.
This security solution ensures that thin clients can be administered by one
Remote Management Suite only. The reason for the error message is that the
client to be added was previously associated with a different IGEL Remote
Management Suite and has already been given a security certificate. The existing
certificate must be manually removed from the client before the client can be
correctly added to a different Remote Management Suite. This can be done either
directly on the device or by means of VNC shadowing (if enabled).
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[6]
Question
The current version of Remote Management Suite
ships with an "embedded" database. What kind of database
exactly?
Answer
The embedded database is the Java-based Derby
database by the Apache Software Foundation. Currently version 10.3.1.4 is
used.
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[7]
Question
Where can I find the current IGEL Remote
Management Suite and the associated SAP database?
Answer
You
will find current versions of this software under the following
link:
Downloads section
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[8]
Question
Which alternative databases can I use for IGEL
Remote Management Suite?
Answer
In addition to the embedded
Derby database which ships with your IGEL clients, you have a choice of the
following alternative databases:
- Oracle 9i / 10g (also Express Edition)
- Microsoft SQL Server
2005 (also Express Edition)
- IBM DB2 (Version 8.2 or
higher)
- PostGreSQL
- SAP DB 1.01.100
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[9]
Question
What do I particularly need to consider when
reinstalling Remote Management Suite?
Answer
It is important to
use the uninstall routine shipped with Remote Management Suite for uninstall
purposes. Once uninstall is complete you should manually reboot the system. You
should also check whether the installation directory (generally c:\program
files\igel) has been removed and whether there are still files of the
"vpd.properties" type on the system. If one or both are present, you should
delete them.
Please note
New versions of Remote Management
Suite are always full-installation versions. It is therefore mandatory to remove
the previous version before installing the new version. Updating or installing
on top of the existing version is not recommended.
Installation of
Remote Management Suite on a VMware-based system is not supported!
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[10]
Question
Is it possible to update an existing version of
Remote Management Suite without risk?
Answer
Because old and
new versions of Remote Management Suite are sometimes very different in
technical terms, you are advised not to perform updates. It is better to create
a backup of the database and then use the uninstall routine to remove the
previous installation. You can then install a new
version.
Tip!
If you want to migrate to a new version of Remote
Management Suite, you should download the new version from www.download-igel.com. These
versions are usually more recent than those on the IGEL product CD, for
example.
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[11]
Question
I cannot start Remote Management Suite or receive
an error message. What can I do?
Answer
You should first simply
reboot your system. This is often sufficient to solve minor problems.
If
this does not help, report the exact wording of the error message you received
to support@igel.com. A screenshot of the
message would also be helpful. Similarly, a glance at the event log of the
server might help. IGEL Support also needs the Catalina log files of Remote
Management Suite (generally located at c:\program
files\igel\remotemanager\rmguiserver\logs).
Please note
Refer
to Remote Management Suite Installation Guide to check whether you use a
released server operating system for installation purposes.
Installation
of Remote Management Suite on a VMware-based system is not supported!
Top
▲
[12]
Question
Which services does Remote Management Suite
provide and which are relevant and should be
started?
Answer
The following services are integrated into the
system when Remote Management Suite is installed and are assigned the following
status:
05-12-01
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▲
[13]
Question
Are the profiles created dependent on model, or
can the profiles be assigned to several different product
classes?
Created profiles are not generally model-dependent. However, you
should ensure that the profiles are optimized for the device and the firmware
with which they are to be used. Otherwise the device will probably work with the
profiles but there is no guarantee that, for example, all new features of the
device firmware are fully supported.
Please note
Created
profiles should not be used on different operating systems.
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▲
[14]
Question
Does Remote Management Suite provide log files to
which errors are written?
Answer
The following log files are
available for initial problem analysis:
C:\Program
Files\IGEL\RemoteManager\rmguiserver\Logs\
- catalina<date>.log
-
stderr.log
- stdout.log
C:\Program Files\IGEL\SAPdb
- sap_install_err.log
- sap_install_std.log
Please note that the above paths
may vary depending on your installation.
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▲
VI
|
Remote Management Suite
Administrator | [1]
Question
Which ports need to be opened in the network /
firewall so that Remote Management Suite is able to communicate
properly?
Answer
The following table lists all required ports.
Some of the ports can be changed using Remote Management Suite
Administrator.
06-01-01
Top
▲
[2]
Question
Can the integrated database backup procedure be
scheduled to run at specific times (using Scheduled Tasks, for
example)?
Please note
The installation directory of Remote
Management Suite contains command-line tools for the SAP database and the
embedded database. You can use these to perform scheduled backups. However, you
are recommended to perform backups only when major changes have been made to a
database (e.g. addition of new clients, creation of new profiles, etc.).
Top
▲
[3]
Question
When and how often should the database be backed
up?
Answer
Usually a database backup is only necessary if a
large number of changes have been made (creation of new profiles, addition of
new clients, etc.). If an established Remote Management Suite environment
remains unchanged over a longer period of time, it does not make sense to
regularly back up the database.
Top
▲
[4]
Question
Is everything saved when the database is backed
up?
Answer
The database backup includes all components needed
for operation ( thin clients, profiles, scheduled tasks, certificates). It is
not necessary to back up the individual components manually.
Top
▲
[5]
Question
What should I do if the database statistics
screens indicate that the data or log volumes are nearly
full?
Answer
In this case, you should create an additional data
or log volume to ensure that Remote Management Suite continues to function
correctly.
Top
▲
[1]
Question
When I use dual-view mode, I see the same
contents on each screen. What could be the reason?
Answer
This
generally happens if you are using a DVI to VGA adapter. For technical reasons,
it is mandatory to use one analog and one digitally connected monitor when you
use dual-view.
Top
▲
[2]
Question
Can I use touchscreens with thin
clients?
Answer
You can use the touch screens of the following
manufacturers on Linux-based IGEL thin clients:
- Elographics
- MicroTouch
- 3M
Dynapro
- Fujitsu
Please note that only serially-connected
touch screens can be operated on Linux-based thin clients. Touchscreens cannot
be connected via USB.
You can use any touch screens on IGEL thin clients
based on Windows® XP Embedded because you are able to install your own drivers.
Touchscreens can be connected via USB in this case.
You cannot use touch
screens on Windows® CE IGEL thin clients.
Top
▲
[3]
Question
Can I use digital cameras on thin
clients?
Answer
On Linux- and Windows® CE thin clients you can
only connect cameras if they are recognized as mass storage.
On Windows®
XP Embedded thin clients you can use cameras because you are able to install
specific drivers.
Top
▲
[4]
Question
Can I use PDAs / handhelds on thin clients or in
Citrix sessions?
Answer
- Linux
Citrix Server and the PDA must satisfy a number of
requirements. The basic Citrix requirements are documented by Citrix at Citrix.
No settings are needed on the thin client. - Windows® XP Embedded
Again, there are a number of basic Citrix
requirements that must be satisfied (Citrix Server version, PDA operating
system). You can install any needed components yourself because in comparison to
Linux, Windows® XP Embedded is an open operating system. - Windows® CE
PDAs cannot be used on Windows® CE IGEL thin
clients.
Top
▲
[5]
Question
What do I need to consider when I operate
hardware on the serial interface and want to use it in a
session?
Answer
Note that the serial port must be made
available in the session by means of the "net use" command; e.g. "net use com3
\\tsclient\com1". The following link is very helpful if you want to use serial
interfaces in a Citrix session: http://support.citrix.com/article/CTX384590
Top
▲
[6]
Question
When I print from the Firefox browser, I get only
strings of strange characters on the printer. What could be the
reason?
Answer
This probably happens because you are not using
a PostScript capable printer. To print from the Firefox browser, the printer
must support the "Postscript 2" printer language.
Top
▲
[7]
Question
How can I find out which additional hardware can
be operated on the clients?
Answer
For hardware supported please contact IGEL Support at support@igel.com.
Please
note:
You should test any hardware not included in this list before you use
it because IGEL is not able to test and certify the entire range of hardware
available on the market. The products of third-party hardware vendors often
change rapidly so that one and the same product may use different internal
chipsets.
Top
▲
[8]
Question
Which network components are
supported?
Answer
Please contact support@igel.com for information about
supported network components.
Top
▲
[9]
Question
Can I use Twain-compatible scanners with thin
clients?
Answer
- Windows® XP Embedded: no restrictions
- LX: not possible
- Windows® CE: not possible
See also: Citrix Client Feature
Matrix
Top
▲
[10]
Question
Can I operate third-party hardware such as a
wireless mouse/keyboard combination, hard drives or adapters with thin clients
without any difficulties?
Answer
As manufacturers often modify
their drivers and/or version levels, IGEL is not able to guarantee the proper
functioning of the hardware. You should therefore extensively test the hardware
before purchase. You can request a free-of-charge test setup at the following
link:
Test setup (document internal link to eval unit doc)
Top
▲
[11]
Question
How do I configure USB devices (e.g. USB stick,
USB card reader) with thin clients (Linux)?
Answer
You
configure these devices in the IGEL Setup at "Devices" → "USB Storage Hotplug".
When you do so, it is important to specify the number of connected devices. A
card reader, for example, is just one physical device but it has several card
slots. You must therefore specify the number of slots as the number of devices.
Most USB devices should function but, due to chipset incompatibilities, it often
happens that USB devices are not fully supported or are not supported at all by
the Linux system. Devices should therefore always be tested in advance in a test
setup.
Top
▲
[12]
Question
How do I configure printers on Linux-based thin
clients?
Answer
This tab is the central tool for configuring
the properties of your LPD or ThinPrint printer.
07-12-01
- You can add a network printer here. Enter the server name or the IP address
of the printer or the name of its print queue (further information on printer
settings is provided on the next page).
- Modify…
- Click here to change the settings of the preconfigured printer or of the
printer just added (see next page).
- Set default
In the "List of LPD Printers" select the printer you
want to use as the default printer and click on "set default". The selected
printer is automatically assigned to queue "lp" in /etc/printcab. You can use
"lp" for printing to your default printer.
Note: In Linux you must typically
make these changes manually in "file /etc/printcab".
This is not
necessary on your thin client. You can make all changes in the Setup screens
described here. The changes are then transferred to /etc/printcab in near
real-time.
Do not make any manual changes to the /etc/printcab file! If
you do, they will be overwritten by further changes during Setup or will be lost
when your thin client is rebooted.
Printer
properties
07-12-02
- Local Printer Name
Enter the name of the printer to be used with
the lpr command. - Aliases
If necessary, enter an alias name for the printer here.
Separate multiple entries with "|". - Use Local Device
Select this radio button if the printer uses a
local device, and enter the name of the device (to the right of "Device") that
manages the print job. - Use Network Printer
If you use a network printer, select this
radio button and enter the name of the print server ("Print Server") and the
name of the external printer queue ("Remote Printer") in the corresponding
fields below. - Spool Directory
Enter the path of the local spool directory. - Max File Length
Specify the maximum permitted size of the print
job in blocks of 1KB (0 = no size limit). - Note: Files that exceed the set value are truncated.
- Filter Application
You can specify the name of a filter script to
be used with, for example, an NFS mount. - Note: No local filter scripts are available on the thin clients.
- Page length in lines, Page length in pixels, Page width in characters and
Page width in pixels
These options enable you to set the page size. You
can define the page size either in lines x characters (as in the default
setting) or in pixels x pixels. - Form Feed
Enables/disables paper feed if the device is open. - Suppress Form Feeds
Switches form feed suppression on/off. - Print Short Banner
Select this checkbox to print a short one-line
banner. - Suppress Header
Select this checkbox to switch print suppression
of separator pages on/off. - Windows® Driver (ICA)
Enter the (exact) name of the Windows®
driver for the printer to be used for the ICA connections.
Alternatively,
you can select one of the MetaFrame universal printer drivers from the dropdown
list.
You must comment out special characters in printer names. To do this,
type "" in front of each special character.
LPD
hosts
07-12-03
You set the permissions for printing from the thin
client on this page.
If no permissions to print are set here, no LPD
host is able to print from the thin client. The "permission denied" message is
displayed if you attempt to print.
- List of Hosts allowed to use LPD Printers
All hosts that are
allowed to print from the thin client are displayed in this list.
- Add…
To grant print permissions, click on "Add" and enter the IP
address or the name of the host in this screen.
07-12-04 
Note: If you want to grant access to all LPD
hosts, enter a "+" (plus sign) and click on OK. This enables access control for
LPD.
Top
▲
[13]
Question
Can I restrict or prevent the use of devices
connected via USB?
Answer
On Linux-based devices you do this in
the Registry in the "Devices" → "Device policies" section.
On CE-based
devices you use the "Control Panel" in the "USB Control" section.
On XP
Embedded-based devices you do this by means of the local policies or the group
policies of a domain.
Top
▲
[1]
Question
How do I find information on which client
versions (e.g. ICA / RDP) are currently implemented on the
devices?
Answer
The simplest way of finding out the versions of
the individual clients is to look in the Release Notes for the relevant
firmware. These are available in the Downloads sections, either in the firmware
archive or separately as text documents. For example, Compact32x0LX
3.07.200.txt
Top
▲
[2]
Question
Is it possible to use devices connected serially
and by USB in a single session? Is there anything special I need to
know?
Answer
Basically you can use both connection types in a
session. If you are using serial devices in an ICA session, you should note that
the port for the session must be made available manually with the "net use"
command. For example, "net use com3 \\tsclient\com1". The following link is very
helpful if you want to use serial interfaces in a Citrix session: http://support.citrix.com/article/CTX384590
Top
▲
[3]
Question
How can I automatically start a session (e.g. ICA
/ RDP) after booting the client?
Answer
You can configure a
start type for each session. On Linux and CE-based devices you do this in the
Application Launcher on the "Configuration" tab. On XP Embedded-based devices
you can use the Start-up function of Windows®.
Top
▲
[4]
Question
Can I configure the client to shut down
automatically when the session is closed.
Answer
This is
possible on Linux-based devices only. You can request the appropriate
instructions at support@igel.com.
Top
▲
[5]
Question
Where can I find more detailed information on
PowerTerm?
Answer
You can find more information on the
PowerTerm Emulation Suite either on the Web site of the manufacturer or in the
IGEL Downloads section.
Top
▲
[6]
Question
On Linux-based devices how can I ensure that
local keyboard shortcuts (STRG+ESC, for example) also work in an RDP
session?
Answer
If shortcuts do not work with the default
settings, select the "PC Keyboard Scan Codes" checkbox at IGEL Setup → RDP →
Audio/Keyboard.
Top
▲
[7]
Question
Can I change the RDP port
(Linux)?
Answer
You can change the RDP port in Setup at System
→ Registry → Sessions → winconnect0 → Option → rdp-port. (winconnect0 stands for
the first RDP session created; subsequent sessions would be winconnect1,
winconnect2, etc.).
Top
▲
[8]
Question
How can I enable content redirection for Citrix
on my thin client (Linux)?
Answer
You can enable content
redirection for Citrix in Setup at System → Registry → ICA → wfclient →
CREnabled.
Top
▲
[9]
Question
What can I do if a special character is not
transmitted correctly in an ICA session?
Answer
If this
happens, enable the "generickeyboard" setting in Setup at System → Registry →
ICA.
Top
▲
[10]
Question
How can I optimize the performance of ICA or RDP
sessions on Linux-based devices?
Answer
For firmware prior to
Version 3.07.xxx you should request the appropriate instructions at support@igel.com.
Top
▲
[11]
Question
How can I create a trace file for PowerTerm
Emulation and what purpose does it serve?
Answer
Trace files
are useful if PowerTerm emulation has caused errors or behaves strangely.
PowerTerm Emulation is a very extensive software program and its wide range of
settings makes it extremely difficult to find the source of errors. This is why
it is important to create a trace in the event of errors and to send the trace
to support@igel.com if necessary. You will
find more information on the PowerTerm Emulation Suite and how to create trace
files either on the Web site of the manufacturer or in the IGEL Downloads
section.
Top
▲
[12]
Question
The cursor does not flash when I use Word in a
Terminal Server session (RDP). What could be the reason? (Linux-based
client)
Answer
You must disable the option at IGEL Setup → RDP
→ winconnect → disablecurserset. This may impair performance.
Top
▲
[1]
Question
How can I manually instruct the client to fetch a
new IP address from the DHCP server?
Answer
On the Linux
clients you do this by issuing the "dhcpclient start/stopp eth0" command in a
local shell. Click on the following link to find out how to create or start a
local shell:
Local shell (document internal hyperlink to Linux: local
shell doc)
XP Embedded-based clients are automatically assigned a new
address. This is particular feature of the Windows® system.
CE-based
clients have access to "Net Tools" in the Control Panel of the device. You can
use these to manually obtain a new IP address.
Top
▲
[2]
Question
How can I check which settings a DHCP server has
passed to the client (Linux)?
Answer
On Linux clients you do
this by issuing the "cat /wfs/dhclient.leases.eth0" command in a local shell.
Click on the following link to find out how to create or start a local
shell:
Local shell (document internal hyperlink to Linux: local shell
doc)
Top
▲
[3]
Question
How can I display the configuration of the
network card (Linux)?
Answer
On Linux clients you do this by
issuing the "ifconfig" command in a local shell. Click on the following link to
find out how to create or start a local shell:
Local shell (document
internal hyperlink to Linux: local shell doc)
Top
▲
[4]
Question
How can I check whether the network card is ready
to receive (Linux)?
Answer
On Linux clients you do this by
issuing the "mii-diag" command in a local shell. Click on the following link to
find out how to create or start a local shell:
Local shell (document
internal hyperlink to Linux: local shell doc)
Top
▲
[5]
Question
Where can I find more information on Cisco VPN
that is relevant to Linux-based IGEL thin clients?
Answer
You
will find a corresponding document at the following link:
Cisco VPN User
Guide
Top
▲
[6]
Question
What do I need to know about Wake On LAN
(WOL)?
Answer
There's nothing special you need to know
about WOL. IGEL Technology complies with the "Magic Packet Technology" standard
developed by AMD. For the trouble-free use of WOL the network should be
configured in conformity with this standard. Further information is available
from IGEL Support.
Top
▲
[7]
Question
Which default MTU is set on my IGEL thin client
and how can I change it if necessary?
Answer
The
default MTU on the IGEL clients is 1500. You can change the default in Setup at
System → Registry → network → interfaces → ethernet → device0 → mtu.
Top
▲
[8]
Question
How do I set up a network drive on my thin
client (Linux)?
Answer
You can set up network drives on
Linux-based thin clients in Setup at "Network" → "Further Network Settings" →
SMB / NFS. Select SMB for a network drive provided by a Windows® system or NFS
for a network drive provided by a Unix system.
Top
▲
[1]
Question
What should I check if I receive an error message
when writing to the Smartcard?
Answer
You should first check
whether you have inserted the Smartcard the right way round in the thin client.
Don't forget that Smartcards of the Compact and Premium (Winestra) Series must
be inserted differently. With the Premium Series the IGEL logo on the card must
be on the left (as seen from the front of the device). The card is then "the
right way round" in the device. With the Compact Series, the opposite applies.
The IGEL logo must be on the right (as seen from the front of the
device).
Top
▲
[2]
Question
Can I also use third-party Smartcard readers on
my thin client?
Answer
Yes, you can use third-party Smartcard
readers. A list of compatible readers can be requested at support@igel.com.
Top
▲
[3]
Question
Can I use only the IGEL Smartcard on my thin
client?
Answer
On the thin client you can use all Smartcards
supported by the integrated Smartcard reader. Usually, the client comes with an
Omnikey 3x21 Smartcard reader. Further information is available at Omnikey
Smartcard reader and from IGEL Support.
Top
▲
[4]
Question
What are the exact specifications of the IGEL
Smartcard?
Answer
The IGEL Smartcard is a type 2 Smartcard
(1024 byte memory card) with an SLE4418/28 chip.
Top
▲
[5]
Question
Can I use a third-party security solution on my
thin client (Aladin eToken, Gemalto .Net Solutions, Cyberjack,
etc.)?
Answer
Yes, you can use third-party security solutions
on the IGEL thin clients. Further information is available from IGEL Support.
Top
▲
[6]
Question
How do I configure an IGEL thin client so that
health cards can be read?
Answer
Hardware
requirements
The application supports the following card readers, please notice
that IGEL can’t guarantee the full support of all listed readers:
| Name |
Type |
Port |
| Cherry G80-1501 |
Cherry |
PS/2 |
| Cherry G80-1502 |
Cherry |
PS/2 |
| Towitoko Chipdrive Micro (some internal) |
CT-API |
COM |
| Omnikey CardMan 3111 (some internal) |
CT-API |
COM |
| Omnikey CardMan 3x21 (some internal) |
CT-API |
USB |
| Omnikey CardMan 3621 |
CT-API |
USB |
| Omnikey CardMan 6121 |
CT-API |
USB |
| Omnikey CardMan 3821 |
CT-API |
USB |
| Omnikey CardMan 1021 |
CT-API |
USB |
| USB CCID Smartcard Reader |
CT-API |
USB |
| USB CCID Smartcard Reader Keyboard |
CT-API |
USB |
| FSC SCR USB 2A |
CT-API |
USB |
| FSC SCR Keyboard USB 2A |
CT-API |
USB |
| FSC SCR USB 2C |
CT-API |
USB |
| Cherry GmbH Smart Terminal XX44 |
CT-API |
USB |
| Cherry GmbH SmartBoard XX44 |
CT-API |
USB |
Cherry G80-1501 and G80-1502 keyboards with
integrated health card reader must be operated in mode 1 (switch on the rear of
the keyboard).
Functionality
A card reader application can be
started locally using the start menu, desktop, context menu or Application
Launcher and from a remote computer using RSH. The application reads the data
from the inserted card and saves it to a file.
The application terminates
without user intervention if the data is read successfully. The repeat/cancel
buttons are shown if the read operation fails (no card inserted, etc.). You
receive a message indicating that the read operation was successful or
failed.
The data on the card is saved to a file. You can configure the
directory in which the file is created. You either specify a fixed filename or
generate a name using the .dat scheme.
The following four data formats
are available.
Format 0
Each line begins with a two-digit tag
that matches the tag for the data structure of the insured person's data
according to the Kassenärztliche Bundesvereinigung (German association of
statutory health insurance physicians). The data of the tag then follows,
separated by a blank. The line terminates with CR LF. Optional tags not included
on the card are not listed in the file. The PrüfSumme (checksum) tag is not
listed. The day, month and year are each separated by "." on the GeburtsDatum
(date of birth) and GültigkeitsDatum (validity date) tags.
Format
1
Each line begins with the content name of the tag. The data of the tag
then follows, separated by an equals sign. The line terminates with CR LF. All
tags are listed, with an empty data string where appropriate. The data is
converted from the internal card DIN 66003 format to ISO 8859-1
format.
Format 2
Each line begins with a two-digit tag that
matches the tag for the data structure of the insured person's data according to
the Kassenärztliche Bundesvereinigung (German association of statutory health
insurance physicians). The data of the tag then follows, separated by a blank.
The line terminates with CR LF. Optional tags not included on the card are not
listed in the file. The PrüfSumme (checksum) tag is not listed. The day, month
and year are each separated by "." on the GeburtsDatum (date of birth) and
GültigkeitsDatum (validity date) tags. The data is converted from the internal
card DIN 66003 format to ISO 8859-1 format.
Format 3
Each line
begins with a two-digit tag that matches the tag for the data structure of the
insured person's data according to the Kassenärztliche Bundesvereinigung (German
association of statutory health insurance physicians). The data of the tag then
follows, separated by a blank. The line terminates with CR LF. Optional tags not
included on the card are not listed in the file. The PrüfSumme (checksum) tag is
not listed. The data is converted from the internal card DIN 66003 format to ISO
8859-1 format.
The tags are as follows:
| Tag |
Length |
Optional |
Contents |
| 80 |
2-28 |
no |
KrankenKassenName (name of health insurance company) |
| 81 |
7 |
no |
KrankenKassenNummer (number of health insurance company) |
| 8f |
5 |
yes |
VKNR (number of contracting insurance company) |
| 82 |
6-12 |
no |
VersichertenNummer (number of insured person) |
| 83 |
1-4 |
no |
VersichertenStatus (status of insured person) |
| 90 |
1-3 |
yes |
StatusErgänzung (additional status information) |
| 84 |
2-15 |
yes |
Titel (title) |
| 85 |
1-28 |
yes |
VorName (first name) |
| 86 |
1-15 |
yes |
NamensZusatz (name suffix) |
| 87 |
2-28 |
yes |
FamilienName (last name) |
| 88 |
8 |
yes |
GeburtsDatum (date of birth) |
| 89 |
2-28 |
yes |
StraßenName (street name) |
| 8a |
1-3 |
yes |
WohnsitzLänderCode (country of residence code) |
| 8b |
4-7 |
no |
PostLeitzahl (postal code) |
| 8c |
2-23 |
no |
OrtsName (name of town) |
| 8d |
4 |
yes |
GültigkeitsDatum (validity date) |
| 8e |
1 |
no |
PrüfSumme
(checksum) |
Configuration
If you use the
Towitoko reader, it is important that the Towitoko Chipdrive Micro entry at
Devices → PC/SC in Setup is NOT active.
For other CT-API readers it is
essential to activate the PC/SC daemon at Devices → PC/SC in Setup. If you use
the Omnikey CardMan 3111 reader, the corresponding entry must be selected in the
list.
You can configure a card reader session in the start menu for
sessions. Here you specify the card reader type (Cherry or CT-API) that you want
to use.
You must indicate the port for CT-API readers:
- specify the corresponding COM port for serial Towitoko or Omnikey
readers
- select the "Omnikey USB" setting for all USB
readers
You must also define the following parameters
- name and
path of the file containing the data read
- session start options (start
menu, desktop, context menu, Application Launcher)
You can also select
the format for the generated data and specify the owner of the generated
file.
To store the files on a UNIX or Windows® server, you go to Setup
and mount a server directory in the directory to which the card data is written
(default is /kvkdaten).
You do this at Setup → Network → Further Network
Settings → NFS or Setup → Network → Further Network Settings → SMB.
In
ICA and RDP sessions you can, as an alternative, use a drive assignment to make
the data accessible from a Windows® terminal server.
To start the card
reader application from a remote computer using RSH, you must enable access to
the application in Setup.
To do this, add an application at
Setup
→ Security → RSH Remote Access
and enter the application name
readcherrykvkcard.
Explanation of the options
-d
Directory
where the file is stored
Default: /kvkdaten
-f
Name of the file
to be generated
Default: .dat
-u
Owner of the file is
user.users
Default: root.users
-c
Card reader is a serial or USB
CT-API reader
Default: Card reader is Cherry keyboard
-p
Port of
the CT-API reader
0 = Towitoko COM1
1 = Towitoko COM2
45 = Omnikey
COM1
60 = Omnikey COM2
80 = Omnikey USB
Default: 1
-v
Number of the file format described above
Default: 0
-display
Display for the application; must be specified;
for the first local
display: 0.0
Examples of command-line options for
readcherrykvkcard
The card reader is invoked from the remote computer
using the command
rsh -luser <IGEL> readcherrykvkcard --display :0.0
(UNIX/Linux)
or
rsh <IGEL> -l user readcherrykvkcard --display :0.0
(Windows®).
where <IGEL> is the IP address or DNS name of the relevant
IGEL.
Generating the kvk.dat file in /var/kvkdaten:
rsh -luser
<IGEL> readcherrykvkcard -d /var/kvkdaten -f kvk.dat --display :0.0
(UNIX/Linux)
or
rsh <IGEL> -l user readcherrykvkcard -d
/var/kvkdaten -f kvk.dat --display :0.0 (Windows®)
Using the internal
Towitoko card reader:
rsh -luser <IGEL> readcherrykvkcard -c -p 1
--display :0.0 (UNIX/Linux)
or
rsh <IGEL> -l user readcherrykvkcard
-c -p 1 --display :0.0 (Windows®)
Using a Fujitsu Siemens USB keyboard with
integrated card reader, and generating data format 2:
rsh -luser <IGEL>
readcherrykvkcard -c -p 80 -v 2 --display :0.0 (UNIX/Linux)
or
rsh
<IGEL> -l user readcherrykvkcard -c -p 80 -v 2 --display :0.0
(Windows®)
A document on the configuration of health card readers can be
requested from IGEL Support.
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[7]
Question
Icons for "Cisco VPN Connection", "ADSL PPP
Connection" or "PPTP Connection", for example, suddenly appear on the desktop of
my Linux-based IGEL thin client although the programs were not configured.
Where do the icons come from and how can I remove them?
Answer
Icons of this kind appear on the desktop or in
"Application Launcher" even if you have only viewed the configuration of the
respective applications (using the "Add" button). If icons appear on the desktop
unexplainably, you should check in Setup at "Network" → "Further Network
Settings" → "PPTP" / "ADSL" / "Cisco VPN" whether there are session list entries
that lead nowhere. If there are, you should delete them.
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[8]
Question
How can I make sure that the alias name for the
printer queue is passed correctly on Linux-based thin
clients?
Answer
You specify the alias name in the printer
configuration (Setup → Printer → LPD → "Modify"). You must also set the value
"defaultislast" at Setup → System → Registry → Print → LPD.
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[9]
Question
Is it possible without risk to fit additional
graphic cards to thin clients that have a PCI slot?
Answer
Use
of additional graphic cards is not supported because all IGEL thin clients are
passively cooled and an external graphic card typically generates considerable
excess heat. This would interfere with the cooling concept (heat dissipation via
the case) and could result in to errors or total failure.
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[10]
Question
How are the IGEL thin clients set-up to find
IGEL Remote Management Suite at start-up so that they can fetch their
configuration properly.
Answer
There are three basic ways of
communicating the relevant Remote Management Suite to the clients:
1.
Using a profile
In this case all clients must first be added in Remote
Management Suite. The "enable remote management" option is then set by means of
a profile at "System" → "Remote Management Suite". Only the IP address of
Remote Management Suite need be entered here.
2. Using DHCP
Typically
the IP address is assigned to thin clients via DHCP. For this purpose it is
necessary to add range option 224 on the DHCP server and to enter the IP address
of Remote Management Suite as a string field. Further information is available
in Remote Management Suite help.
3. Using DNS
If you are using DNS,
you can set an alias name ("igelrmserver") on the DNS server. This name points
to the IP address of IGEL Remote Management Suite. Each time the IGEL thin
clients are started, they query this name and are informed where their Remote
Management Suite is located.
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[11]
Question
Setup of a dial-up connection fails because
the login information is supposedly incorrect. The login information originates
directly from the provider and is definitely correct. Why can't I use this
information?
Answer
Some providers (T-Online, for example)
require you to enter a user name consisting of various components when you set
up a connection. If the name includes a special character (such as #), the Linux
system interprets the character as a system-internal command. If you definitely
want to use the special character, you must escape it with a backslash (\). This
applies for all special characters.
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Copyright -
Disclaimer - Trademark Recognition
CopyrightThis
publication is protected under international copyright laws, with all rights
reserved. No part of this manual, including the products and software described
in it, may be reproduced, manipulated, transmitted, transcribed, stored in a
retrieval system, or translated into any language in any form or by any means,
except documentation kept by the purchaser for backup purposes, without the
express written permission of IGEL Technology
GmbH. DisclaimerThe information in this document is subject to
change without notice. IGEL Technology GmbH makes no representations or
warranties with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose.
Further, IGEL Technology GmbH reserves the right to revise this publication and
to make changes from time to time in the content hereof without obligation of
IGEL Technology GmbH to notify any person of such revision or
changes. Trademark RecognitionIGEL is a registered trademark
of IGEL Technology GmbH. Windows, Windows 95, Windows NT, Windows 2000, Windows
XP, Windows XP embedded, Windows 2003 and Microsoft are either registered
trademarks or trademarks of Microsoft Corporation. All other products and
corporate names appearing in this manual may or may not be registered trademarks
or copyrights of their respective companies, and are used only for
identification or explanation and to the owner’s benefit. Top
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