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Fri 12 March 2010
UK & Ireland > Service and Support > Technical Support
RMA Request
In the unlikely event that you need to return an IGEL Thin Client during the initial warranty period.

Fill in the following form »
Product Registration
Every IGEL thin client has a 2-year warranty as standard, but you can continue to protect your thin client investment with an IGEL extended warranty.

Complete application form »
Technical Support
If you have a technical support question, please register it here.

Technical query »
Technical Support

NOTE: If you are an existing customer you should initially contact your IGEL Authorized Reseller who will be happy to answer any questions you may have and is fully trained to deal with many issues.

If you are currently testing an IGEL product or if you are unable to get help from your Reseller please complete the form below and we will respond as quickly as possible. In order to help IGEL thin client support team to help you please provide us with as much information as you can. Please look at our conditions note, reference the Support and Service Information.
Your contact information
Company:*
Salutation:*
Academic title:
Last Name:* First name:*
Street / No.:*
Post/zip code:* City:*
State:
Country:
Tel No.:* Fax:
E-mail address:*
Product specifications
IGEL Model:*
Connectivity foot (if applicable with part number):
Firmware version: Serial number:*
Management: Yes
No
Version:*
Database:
Supplier:*
CAUTION: When an IGEL Thin Client is locked by password and we need to reset it, the device will be reset to factory defaults and updated to latest firmware version!
Network configuration
Connection type:
Network configuration
Network interface:
Server / environment
Server:
Service-Pack:
Server add-on:
Others: Feature release:
Application used:
Problem description
Specific description:
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