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IGEL Expands Unified Communications Capabilities with New Support for Poly Headsets

IGEL OS 11 now supports a broad range of wired and wireless Poly headsets for flexible, high-performing unified communications

San Francisco, May 8, 2019 – IGEL, a world leader in software-defined endpoint optimization and control solutions for the secure enterprise, today announced broad headset device support for Poly (formerly Plantronics and Polycom) wired and wireless headsets. Now, a range of Poly headsets are fully supported by the IGEL OS 11 operating system, giving organizations flexibility and choice for their unified communications needs.

“Poly headsets are a popular and high-performance choice for today’s unified communications applications, particularly across call centers and customer support organizations,” said Matthias Haas, CTO, IGEL. “By extending verified compatibility and support to some of Poly’s best-selling wired and wireless devices, we are empowering IGEL customers with a broader set of device options to further enable their workforce with the headsets they love.”

IGEL OS (specifically IGEL OS 10.05.500 and IGEL OS 11.01.100) today offers verified support for the following Poly headsets:

  • Blackwire 320 and 325 wired headsets
  • Blackwire 5210 wired headsets
  • Voyager 5200 UC Bluetooth headsets
  • Voyager Focus UC stereo Bluetooth headsets
  • Voyager 8200 UC stereo Bluetooth headsets

IGEL OS 11 is a time-tested, secure and adaptive operating system which enables powerful configuration options and granular control. Supporting more remote display protocols and attached peripheral devices than any alternative solution, IGEL OS 11 is purpose-built for enterprise access to virtual environments of all types and a leading choice for call center applications.

Later this quarter, IT organizations will also be able to update the firmware for their IGEL-supported Poly devices via the IGEL Universal Management Suite (UMS). The smart, simple and secure management platform, which supports diverse operating systems, databases and directories, enables the management and control of any remote endpoint, from just a few to tens of thousands from a single console.

“Like Poly, IGEL is working to empower enterprise communications and collaboration, helping organizations better align with the way their modern workforce wants to work,” said Chris Thorson, senior director of global solutions, Poly. “By adding support for a broad range of Poly headsets, along with the vision of further management simplicity through the IGEL UMS, IGEL is empowering our mutual customers with choice and manageability while driving workforce productivity.”

IGEL OS 11 is available now. To experience the capabilities of the IGEL Universal Management Suite, download here, or request free evaluation hardware. To learn more about IGEL’s growing portfolio of technology partners, visit

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About Poly

Poly is a global communications company that powers meaningful human connection and collaboration. Poly combines legendary audio expertise and powerful video and conferencing capabilities to overcome the distractions, complexity and distance that make communication in and out of the workplace challenging. Poly believes in solutions that make life easier when they work together and with our partner’s services. Our headsets, software, desk phones, audio and video conferencing, analytics and services are used worldwide and are a leading choice for every kind of workspace. For more information, please visit:

Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

About IGEL

IGEL is the world leader in providing software-defined endpoint optimization and control solutions for cloud and virtualized workspaces. The company’s world-leading software products include the IGEL OS™, IGEL UD Pocket™ (UDP) and Universal Management Suite™ (UMS). These solutions comprise a more secure, manageable and cost-effective endpoint management and control platform across nearly any x86 device. Easily acquired via just two feature-rich software offerings, — Workspace Edition and Enterprise Management Pack — IGEL software presents outstanding value per Investment. Additionally, IGEL’s German engineered endpoint solutions deliver the industry’s best warranty (5 years), support (3 years after end of life) and management functionality. IGEL enables enterprises to save vast amounts of money by extending the useful life of their existing endpoint devices while precisely controlling all devices running IGEL OS as well as Windows OS from a single dashboard interface. IGEL has offices worldwide and is represented by partners in over 50 countries. For more information on IGEL, visit

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