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Commercial Sales Engineer – East Coast

Job Role:

2203-02

Position:

Commercial Sales Engineer – East Coast

Location:

United States (Remote)

The Company

Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay, and IGEL OS allows people to thrive in their work from anywhere, while organizations retain full management, control, and security of user endpoints regardless of which endpoint device they use. IGEL OS secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.

The Role

IGEL is looking for a Commercial Sales Engineer, responsible for a territory on the East Coast. This position requires daily customer, business partner and internal team interaction. With the Sales teams, you will be engaged in a customer’s journey from the discovery phase to the post-sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engage your peers and move sales opportunities towards closure are routine activities. Some travel may be required, but most work will be remote. A strong desire to learn and a “can do, want to learn” attitude is needed. You will be working with an experienced, motivated team that is willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Responsibilities

  • Be part of a team of engineers providing excellent service to our customers and partners
  • Use of remote tools to demonstrate IGEL solutions and to assist customers in troubleshooting issues
  • Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to IGEL reference architecture and best practices
  • Promote IGEL training offerings, additional IGEL services and IGEL Certifications
  • Work through technical issues at the operating system level
  • Build and maintain customer and partner rapport through on-site visits and virtual meetings
  • Demonstrate our technology at industry events and tradeshows
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within our helpdesk system
  • Manage case escalation to maintain forward movement on sales opportunities
  • Ensure clear, professional communication between our teams and the customer
  • Contribute to customer-facing and internal technical documentation and guides
  • Continue education by attending training sessions and reading technical documentation
  • Travel to visit customers, attend trade shows, and other events as needed
  • Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership

Qualifications

  • Working knowledge of Linux and Windows Operating Systems required
  • Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments required
  • Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams and management required
  • Prior Sales Engineer experience preferred
  • Experience with IGEL OS or other Thin Client/Endpoint operating systems is a plus
  • Knowledge of networking concepts, including TCP/IP, DHCP, DNS, et al.
  • Good understanding of the solutions offered by IGEL’s technology partners preferred

WE OFFER
• 100% employer-paid employee health insurance plans
• Dental, vision, and prescription benefits (employee premiums covered by IGEL)
• 15-20 days of PTO per year (15 days in the first year and 20 each year thereafter)
• 401(k) plan with 100% company match, up to $5,000 per year
• Monthly home office allowance
• Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals
• Employee Assistance Program (EAP) and Financial Wellness tool, FinFit
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
• Wellbeing apps, including One Medical, Rightway, Headspace, Quit Genius, & Aaptiv
• Annual travel to IGEL’s company headquarters in Germany!
• Training and development opportunities to advance your career
• President’s Club for the highest performing salespeople and overachievers
• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Interested in the position?

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