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Director ServiceNow Solutions (m/f/d)


Director ServiceNow Solutions (m/f/d)


Germany remote

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.


  • Design and implementation of business processes based on ServiceNow standards
  • Recommend and advocate industry trends, best practices and future-proof architecture for ServiceNow based processes
  • Consulting partner to IGEL’s internal business departments
  • Initiate, plan, manage and report the implementation of projects
  • Contribution to the overall architecture / design of IGEL’s application, process and data landscape
  • Provide, organize and ensure service delivery to IGEL departments for IGEL’s ServiceNow based business applications
  • Manage and report incidents, perform escalation / coordination of major incidents
  • Involve, contract and manage external service providers based on SLAs and budgets
  • Set up a (small) team of ServiceNow specialists
  • Provide guidance and leadership to your team members


  • Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
  • 8+ years’ work experience as consultant / architect / project manager
  • 5+ years’ work experience with ServiceNow
  • Experience in channel and subscription-based industries / processes is a plus
  • Experience in leading changes / projects with lateral leadership responsibility
  • First experience as a team leader with supervisory responsibility is a plus
  • Leading / managing external service providers
  • Strong experience in project management (classic, agile)
  • Strong work experience in ITIL-based organizations
  • Strong communication skills, fluent written and spoken English and German
  • Solution-oriented, collegial, supportive attitude

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Co-financed company pension plan
  • Fitness network membership
  • Team-focused, collaborative environment

… and much more!


Would you like to apply your strong self-initiative to long-term personal and career development? Then apply now via our online applicant portal. We look forward to receiving your application.

If you have any questions about the position or application process, our HR team is happy to assist.


Lisa Ertel
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany
Tel: +49 (0) 421 / 52094 1124

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.


















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