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Dynamics Support NA


Dynamics Support NA


Buffalo, NY

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.


  • Incident management and end-user support in business applications
  • Coordination of solution process with business, internal IT teams and external service providers
  • Trouble shooting / root cause analysis of application and interface problems
  • Solve, test, document and report incidents
  • Analysis, design and documentation of business processes (BPMN)
  • Documentation of new feature requests
  • Design and specify implementation proposals, drive business-IT alignment
  • Test and document new features, publish release notes, train key users


  • Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
  • 4+ years’ work experience as incident manager / requirement engineer / consultant
  • 4+ years’ work experience in the area of Dynamics (CE, UO) or other CRM applications
  • Strong experience in conducting workshops and trainings
  • Experience in business process management
  • Experience in backlog / release management (devops, …)
  • Collaboration / management of IT projects (agile, classic)
  • Experience in channel and subscription based industries / processes is a plus
  • Strong communication skills, fluent written and spoken English
  • Solution-oriented, collegial, supportive attitude
  • Work in an international team of IT specialists that strongly aligns within the IT infrastructure and IT business applications department at IGEL’s headquarters in Bremen, Germany

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Team-focused, collaborative environment

… and much more!


Would you like to apply your strong self-initiative to long-term personal and career development? Then apply now via We look forward to receiving your application.

If you have any questions about the position or application process, our HR team is happy to assist.


Lisa Ertel
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany
Tel: +49 (0) 421 / 52094 1124

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.


Interested in the position?

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