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Enterprise PreSales Engineer (m/w/d) BeNeLux

Position:

Enterprise PreSales Engineer (m/w/d) BeNeLux

Location:

BeNeLux

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.

The Role

This position requires daily customer, business partner and internal team interaction.  Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engage your peers and move sales opportunity towards closure is a routine activity.  Expect to travel 2-3 days in a week in the BeNeLux Region.  A strong desire to learn and a “can do” attitude is needed.  You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Responsibilities

  • Be part of a team of engineers providing excellent support to our customers and partners
  • Use of remote tools to demonstrate our solutions and to assist customer in troubleshooting problems
  • Architect solutions by working with the customer directly or jointly with the partner and customer
  • Provide technical training for partners and customers
  • Work through technical issues at an operating system level
  • Build and maintain customer and partner rapport
  • Visit partners and customers
  • Demonstrate our technology at industry events and tradeshows
  • Manage technical issues, solutions and sales opportunity progress by creating cases within our helpdesk system
  • Manage case escalation to maintain forward movement on sales opportunities
  • Ensure clear, professional communication between our teams and the customer
  • Create and Maintain self-help documents
  • Continue education by attending training sessions and reading technical documentation
  • Ability and willingness to travel as needed

Qualifications

  • Knowledge of Linux and Windows Operating Systems
  • Experience in Terminal Services / Citrix / VMWare View environments
  • Prior Sales Engineer experience preferred
  • Thin client experience a plus
  • MCSE or similar experience
  • A team player who is influential and builds good working relationships across all levels
  • Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
  • Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

If you want to be part of a dynamic and expanding company and make a difference, then you are our first choice. We offer you a pleasant working atmosphere and a challenging range of tasks.

Then apply via our online applicant portal.

 

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

jobs@igel.com

 

 

 

 

 

 

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