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Technical Partner Specialist (LG)

Job Role:

2204-08

Position:

Technical Partner Specialist (LG)

Location:

Remote (United States)

The Company

Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay.

IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.

IGEL’s vision is to transform the way the world works, creating better outcomes for people, organizations, and our planet. We deliver on achieving this vision by having the best people, an innovative product, and a plan delivered with passion.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

The Role

The IGEL Ready Program is a offers robust testing and verification for IGEL technology partners. After a robust testing process, validated partner solutions and products are listed in the IGEL Ready Showcase, giving customers and channel partners a simple and effective way to explore and select IGEL Ready verified solutions, increasing confidence while reducing risk.

LG is a strategic independent hardware vendor (IHV) partner within the IGEL Ready ecosystem. This position, the Technical Partner Specialist (LG), plays a key role in working with LG and is foundational in developing the testing and product verification roadmap of LG devices within the IGEL Ready ecosystem. This role is responsible for working with LG through the stages of their technical engagement from testing to integration, finally establishing the device as IGEL Ready to be deployed for the customer. This role is also responsible for the design and execution of test procedures, the documentation of the test procedures performed, the reporting of errors, and the maintenance of test environments.

Additionally, the Technical Partner Specialist (LG) operates as a highly skilled technical and business resource. Working directly with IGEL Sales, Engineering, Customer Success teams, and LG’s Partner Sales teams, you will provide advanced and in-depth technical knowledge on LG products for our valued customers. This position requires the combination of strong technical, marketing, communications, and project management skills, leveraging a track record that demonstrates the ability to help build deep technical solutions based on the integration of LG products and IGEL OS.

This position is designated as remote and is open to candidates in the domestic U.S.

Responsibilities

  • Establish yourself as a Subject Matter Expert for the LG and IGEL partnership. In addition, help drive the success of the IGEL Ready ecosystem by working closely with LG to build and validate strategic product integrations.
  • Lead the technical integration and validation process for the LG products tested for IGEL Ready
  • Provide technical best practices for partners and customers; build and maintain customer and partner rapport; ensure clear, professional communication between our teams and the customer
  • Provide best practice consultation on joint LG and IGEL solutions including system architecture diagrams, workflow diagrams, and solution implementation and deployment methods.
  • Work with developers, LG (partner) and product team for any identified bugs, technical issues to help find a solution.
  • Support technical queries from LG/ other stakeholders around verification procedures and issues.
  • Develop and update the IGEL Ready test kit and relevant test cases for the successful validation of developed integrations.
  • Evaluate, re-verify, and approve partner products for the IGEL Ready Showcase.
  • Drive technical programs that align with IGEL and LG partnership strategy.
  • Design and develop technical marketing collaterals including blogs, white papers, reference architectures guides, solutions briefs, and many more.
  • Operate in an advisory capacity and to collaborate with internal stakeholders to bridge communication and knowledge gaps between the IGEL Ready team and other departments within IGEL such as Sales, Product Management, Engineering, and Support.

Qualifications

  • 2+ years’ experience with Linux and/or Microsoft Windows operating systems (Red Hat, Chrome, etc.) required
  • Knowledge of virtualization technologies and terminal server products from Microsoft, Citrix and VMware (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services) required
  • Very strong written and verbal communication skills with an ability to communicate effectively with sales engineers, sales teams, and management required
  • Ability to travel as needed up to 25-30% of the time in the Continental U.S. (trade shows, conferences, quarterly business meetings, etc.) and internationally (training in Germany, etc.) required
  • 2+ years' relevant engineering, consulting, or system integration experience with one or more IHV/ISV vendors or Value Added Resellers (VARs) in the IT industry preferred
  • 2+ years of experience with IGEL stack components: IGEL Linux Operating System; IGEL Universal Management Suite; IGEL Cloud Gateway; IGEL RESTful API Management Interface; IGEL PXE Deployment Appliance; IGEL Asset Tracker; IGEL High-Availability extension; and IGEL Universal Desktop Converter preferred
  • Familiarity with a scripting language (PowerShell, bash, python) preferred
  • Familiarity with common database platforms and concepts (Oracle, MSSQL, MySQL) preferred
  • Industry-standard certifications in any of the above technologies (VCP, CCA/CCP, MCSE, RHCA, etc.) preferred
  • Experience with directory management (LDAP, Active Directory) preferred
  • Experience with Identity management solutions (Okta, Microsoft, etc.) preferred
  • Experience with Single Sign-On & Tap Badge Solutions preferred

WE OFFER:

  • 100% employer-paid employee health insurance plans
  • Dental, vision, and prescription benefits (employee premiums covered by IGEL)
  • 15-20 days of PTO per year (15 days in the first year and 20 each year thereafter)
  • 401(k) plan with 100% company match, up to $5,000 per year
  • Monthly home office allowance
  • Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals
  • Employee Assistance Program (EAP) and Financial Wellness tool, FinFit
  • Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
  • Wellbeing apps, including One Medical, Rightway, Headspace, Quit Genius, & Aaptiv
  • Annual travel to IGEL’s company headquarters in Germany!
  • Training and development opportunities to advance your career
  • President’s Club for the highest performing salespeople and overachievers
  • An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
  • A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Interested in the position?

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