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PreSales Engineer (m/f/d)

Position:

PreSales Engineer (m/f/d)

Location:

Austria (Vienna), Slovakia (Bratislava) or Poland

The Role

This Eastern Europe PreSales position requires daily customer, business partner and internal team interaction. Engage your peers and move sales opportunity towards closure is a routine activity.  Expect to travel 4 weeks out of a month and 3-4 days each of those weeks.  A strong desire to learn and a “can do” attitude is needed.  You will be working with an experienced, motivated international team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

 

Responsibilities

  • Be part of a team of engineers providing excellent support to our customers and partners
  • Build up new markets
  • Use of remote tools to demonstrate our solutions and to assist customer in troubleshooting problems
  • Architect solutions by working with the customer directly or jointly with the partner and customer
  • Provide technical training for partners and customers
  • Visit partners and customers
  • Demonstrate our technology at industry events and tradeshows
  • Manage technical issues, solutions and sales opportunity progress by creating cases within our helpdesk system
  • Manage case escalation to maintain forward movement on sales opportunities
  • Ensure clear, professional communication between our teams and the customer
  • Create and Maintain self-help documents
  • Continue education by attending training sessions and reading technical documentation
  • Ability and high willingness to travel as needed

Qualifications

  • Knowledge of Linux and Windows Operating Systems
  • Experience in Terminal Services / Citrix / VMWare View environments
  • Prior Sales Engineer experience preferred
  • Thin client experience a plus
  • A team player who is influential and builds good working relationships across all levels
  • Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
  • Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

Personal Skills

  • Positive work ethic
  • Ability to listen effectively and show patience while working with customers
  • Ability to learn new technologies quickly
  • Ability to work independently under minimal supervision
  • Ability to take effective notes
  • Ability to multitask effectively and work under pressure

 

Please send your CV to jobs@igel.com

Interested in the position?

Apply Now
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