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Renewals & Onboarding Specialist (m/f/d)


Renewals & Onboarding Specialist (m/f/d)



The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.

The Role

We are looking for an enthusiastic individual to join our Renewals team to cover IGEL Technology maintenance renewals for EMEA region.


  • Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners.
  • Prepare quotes, review due dates and administer full recovery of existing maintenance contracts.
  • Work to bring in Maintenance and Renewals revenue personally with direct contact to our customers, but also leverage the field sales team and our partners to help bring in timely renewal revenue.
  • Conducting sales interactions with such accounts via telephone or over the Web to close identified renewals business. This will involve strong negotiation of pricing and spotting opportunities to up-sell.
  • Work closely with the product team to give feedback on ways to improve retention
  • Working also with the field sales team, other Maintenance and Renewals reps in your regions and our partners whose quotas may overlap with yours, to bring in timely renewal revenue
  • To train up and become a sales expert on the key products and become an advocate within the team


  • Experience in sales, ability to follow a sales process, overcome objections and find solutions to those objections thus maximising the revenue stream to IGEL Technology.
  • A good phone presence and experience dialing dozens of customer calls per day (e.g. tele-sale, tele-interviewing, etc). Experience within call centres also desired.
  • Experience within the IT sector and multilingual environment
  • Fluent German and English is required
  • Ability to deal with complex issues.
  • Ability to deal with administration work while prioritizing your revenue attainment.
  • Sales oriented; Strong communication, negotiation and selling skills; solution selling; Ability to consult with customers on solutions. Strongly motivated by success and target driven.

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Co-financed company pension plan
  • Fitness network membership
  • Team-focused, collaborative environment

… and much more!

Does this role sound like you? Apply now via

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.














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