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ServiceNow Specialist (m/f/d)


ServiceNow Specialist (m/f/d)


Germany remote

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.


  • Analyze, design, implement, test and document ServiceNow related business processes
  • Provide a customer-effective process platform for IGEL’s internal data integrations and IGEL’s ServiceNow-based business processes
  • Recommend and make use of industry trends and future-proof best practices
  • Serve as consulting partner to IGEL’s internal business departments, propose and specify solutions
  • Contribute to IGEL’s overall architecture / design of IGEL’s application, process and data landscape
  • Ensure service delivery to IGEL departments for IGELs ServiceNow-based applications
  • Solve, report and manage incidents
  • Involve and coordinate external service providers
  • Create documentation and training materials, conduct end-user trainings


  • Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
  • 4+ years’ work experience as consultant / developer
  • 4+ years’ work experience with ServiceNow
  • Strong experience in conducting workshops and trainings
  • Strong experience in ITIL based processes
  • Profound experience in ServiceNow modules and services (Customer Portal, CSM, ITBM, Self Service, ITSM and Integration Hub)
  • Strong experience in modelling of business processes
  • Strong communication skills, fluent written and spoken English and German
  • Solution-oriented, collegial, supportive attitude

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Co-financed company pension plan
  • Fitness network membership
  • Team-focused, collaborative environment

… and much more!


Would you like to apply your strong self-initiative to long-term personal and career development? Then apply now via our online applicant portal. We look forward to receiving your application.

If you have any questions about the position or application process, our HR team is happy to assist.


Lisa Ertel
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany
Tel: +49 (0) 421 / 52094 1124

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
























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