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ServiceNow Specialist (m/f/d)


ServiceNow Specialist (m/f/d)


Germany remote

The Company

IGEL is one of the world’s leading providers of next-gen edge OS for cloud workspaces. The company’s innovative software products include IGEL OS™, IGEL UD Pocket™ (UDP) and IGEL Universal Management Suite™ (UMS). These solutions comprise a more secure, manageable and cost-effective endpoint management and control platform across nearly any x86 device. Easily acquired via just two feature-rich software offerings, — Workspace Edition and Enterprise Management Pack — IGEL software presents outstanding value per investment. Additionally, IGEL’s German engineered endpoint solutions deliver the industry’s best hardware warranty (5 years), software maintenance (3 years after end of life) and management functionality. IGEL enables enterprises to save vast amounts of money by extending the useful life of their existing endpoint devices while precisely controlling all devices running IGEL OS from a single dashboard interface. IGEL has offices in Europe and the United States and is represented by partners in over 50 countries.


  • Analyze, design, implement, test and document ServiceNow related business processes
  • Provide a customer-effective process platform for IGEL’s internal data integrations and IGEL’s ServiceNow-based business processes
  • Recommend and make use of industry trends and future-proof best practices
  • Serve as consulting partner to IGEL’s internal business departments, propose and specify solutions
  • Contribute to IGEL’s overall architecture / design of IGEL’s application, process and data landscape
  • Ensure service delivery to IGEL departments for IGELs ServiceNow-based applications
  • Solve, report and manage incidents
  • Involve and coordinate external service providers
  • Create documentation and training materials, conduct end-user trainings


  • Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
  • 4+ years’ work experience as consultant / developer
  • 4+ years’ work experience with ServiceNow
  • Strong experience in conducting workshops and trainings
  • Strong experience in ITIL based processes
  • Profound experience in ServiceNow modules and services (Customer Portal, CSM, ITBM, Self Service, ITSM and Integration Hub)
  • Strong experience in modelling of business processes
  • Strong communication skills, fluent written and spoken English and German
  • Solution-oriented, collegial, supportive attitude

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Co-financed company pension plan
  • Fitness network membership
  • Team-focused, collaborative environment

… and much more!


Would you like to apply your strong self-initiative to long-term personal and career development? Then apply now via our online applicant portal. We look forward to receiving your application.

If you have any questions about the position or application process, our HR team is happy to assist.


Lisa Ertel
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany
Tel: +49 (0) 421 / 52094 1124

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
























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