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Technical Relationship Manager (m/f/d)

Position:

Technical Relationship Manager (m/f/d)

Location:

Germany Remote

The Company

Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay.

IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.

The Role

The IGEL Technical Relationship Manager (TRM) strategically accelerates solution adoption and return on investment for IGEL products.

As a TRM, you will be proactive and work closely with IGEL support and consulting teams to understand IGEL’s unique environment, requirements and challenges. You will provide tailored technical information, advice and recommendations on technical best practices, and training on troubleshooting methods and tools, becoming the central point of contact between the customer and IGEL’s various functional divisions.

Responsibilities

  • Develop a strong, positive strategic relationship with the customer
  • Understand how virtualization, mobility, networking and cloud solutions interacts with customers business strategy
  • Provide knowledge transfer of IGEL products and functionality
  • Advise customers on technical best practices
  • Assist with the escalation of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Assist in the creation of customer feature requests as a conduit to product management
  • Ratify customer projects and provide guidance around further projects or upgrades
  • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap
  • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment Advise the customer on technical best-practices as their IGEL trusted adviser
  • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities
  • Ability to visit customer locations on a regular basis, up to 30% travel required

Qualifications

  • Fluent in German is required, fluency in English and French is of advantage
  • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value-Added Resellers (VARs) in the IT industry
  • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Azure Virtual Desktop, Amazon Web Services)
  • Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS, etc.)
  • 2+ years of experience with managing IGEL products within a customer environment
  • Experience with directory management (LDAP, Active Directory)
  • Experience with troubleshooting and log gathering on both Windows and Linux platforms
  • Familiarity with a scripting language is a plus (PowerShell, bash, python)
  • Familiarity with common database platforms and concepts a plus (MS SQL, MySQL)
  • Industry-standard certifications in any of the above-mentioned technologies is a plus (e.g., VCP, CCA/CCP, MCSE, RHCA, etc.)

WE OFFER

  • A thorough induction into the company and our products
  • A workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
  • Competitive salary and great IT equipment
  • Individual further training opportunities for your career
  • Flexible working times, so that you can combine your demanding work with your private goals and requirements
  • Free beverages and fruits, diverse sports offerings, co-financed company pension plan and much more benefits
  • Light-flooded and ultra-modern new offices in Bremen and Augsburg
  • A highly motivated team that is already looking forward to your support and to developing strategies and achieving common goals together with you

 

… and much more!

 

Have we caught your interest? Apply now via our online applicant portal.

 

If you have any questions about the position or application process, our HR team is happy to assist.

Lisa Ertel
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen

Tel.: 0421-520-94-2000

 

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

 

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

Interested in the position?

Apply Now
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