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Support Engineer (m/f/d)

Position:

Support Engineer (m/f/d)

Location:

Bremen
Augsburg
Vienna
Amsterdam
Reading

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.

The Role

This position is an in-office or remote full-time technical support position. As a level two Support Engineer at IGEL, you will be tasked with working with customers and partners to resolve issues related to the product. This includes: keeping track of customer cases, engaging with your peers, and working with your team lead to resolve, or escalate issues. Some travel throughout the year for industry trade shows, company meetings, or training may be required. At IGEL we encourage growth and want to see a strong desire to learn and a “can do” attitude in our employees. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

Responsibilities

  • Be part of a team of engineers providing excellent support to our customers and partners
  • Use of remote tools to assist customers in troubleshooting problems
  • Provide technical best practices for partners and customers
  • Work through technical issues at an operating system level
  • Build and maintain customer and partner rapport
  • Manage technical issues, solutions, and sales opportunity
  • Manage case escalation to maintain forward movement on customer issues
  • Ensure clear, professional communication between our teams and the customer
  • Create and maintain documentation for KB articles
  • Continue education by attending training sessions and reading technical documentation

Qualifications

  • Prior Technical Support or Solution Engineer required
  • Working knowledge of Linux Operating Systems
  • Experience in Terminal Services / Citrix / VMWare View environments
  • Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
  • Working knowledge of Windows Operating Systems
  • Advanced troubleshooting of Terminal Services, Windows Virtual Desktop, Citrix, VMWare Horizon environments
  • Ability to demonstrate, troubleshoot, install, configure, and optimize the IGEL Operating System
  • Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
  • A team player who is influential and builds good working relationships across all levels
  • Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

We offer

  • An attractive, competitive, performance-based compensation package
  • Dynamic corporate culture
  • Development opportunities in a fast-growing environment
  • Co-financed company pension plan
  • Fitness network membership
  • Team-focused, collaborative environment

… and much more!

 

Would you like to apply your strong self-initiative to long-term personal and career development? Then apply now via our online applicant portal. We look forward to receiving your application.

If you have any questions about the position or application process, our HR team is happy to assist.

 

Lisa Ertel
IGEL Technology GmbH
Hanna-Kunath-Straße 31
28199 Bremen, Germany

jobs@igel.com
Tel: +49 (0) 421 / 52094 1124

 

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

 

 

 

 

 

 

 

 

 

 

 

Interested in the position?

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