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Technical Support Engineer – 3rd Level Support (m/f/d)

Position:

Technical Support Engineer – 3rd Level Support (m/f/d)

Location:

Augsburg or Bremen

Responsibilities

  • Recording and processing of escalated product-specific support cases
  • Recreation of reported issues in our testing environment
  • Resolution of issues or escalation to the development department
  • Close cooperation with the development and quality assurance departments
  • Documentation of issues and solutions

Qualifications

  • IT specialist or relevant professional experience with qualified technical training
  • Several years of professional experience in IT support is an advantage
  • Strong analytical ability and willingness to find solutions
  • Independent, responsible, and structured way of working
  • Flexibility and a can-do attitude
  • Strong written and verbal communication skills, with an ability to communicate effectively with engineers, sales teams and management
  • Good proficiency in spoken and written English and German
  • Good knowledge of network protocols and services such as TCP/IP, DHCP, DNS, etc.
  • Advanced knowledge of Windows and Linux
  • Experience with virtualization environments from VMware, Citrix, and Microsoft

We offer:

  • We offer you a challenging, varied, and versatile job in an international company
  • Working with our motivated and creative colleagues in an international environment is fun and rewarding
  • There is enough room for personal development, creativity, and innovative ideas
  • Employee events strengthen the team spirit across all locations
  • You can use our company pension plan to prepare for later retirement
  • Your work-life balance is important to us; for example, we offer reduced-cost gym memberships
  • Hot drinks, water, and fruit are provided
  • Meal vouchers to be redeemed in local restaurants
  • Our modern Augsburg offices are located directly in the city centre, within walking distance of the main railway station
  • The Bremen location can be easily reached by public transport due to its proximity to the city airport

 

If you seek to be involved in a dynamic and expanding company and want to make a difference, then you are our first choice.

Interested? Apply now via our online applicant portal.

If you have any questions about the position or application process, our HR team is happy to assist.

Petra Einspenner
IGEL Technology GmbH
Hanna-Kunath-Straße 31
28199 Bremen, Germany

jobs@igel.de
Tel: +49 (0) 421 / 52094 1188

Interested in the position?

Apply Now
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