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Technical Support Engineer – 1st/2nd Level Support (m/f/d)


Technical Support Engineer – 1st/2nd Level Support (m/f/d)


Augsburg or Bremen

The Company

With group headquarters in Germany and US headquarters in San Francisco, IGEL Technology is an established software and hardware company providing the next-gen edge OS for cloud workspaces. Our success is based on our understanding of Server-Based Computing, Virtual Desktop, and Desktop-as-a-Service markets; customer needs and a strong commitment to our channel partners. Our industry-leading solutions provide a more secure, manageable and cost-effective endpoint management and control platform. Aligned with the world’s most prominent cloud providers, IGEL envisions a world where all needed applications and resources are cloud-delivered.


  • Recording, processing, and resolving product-specific support requests (1st and 2nd level)
  • Classification of issues and if necessary, escalation to 3rd level support
  • Monitoring and communicating ticket status information
  • Documentation of issues and solutions


  • IT specialist or relevant professional experience with qualified technical training
  • Experience in the area of support / helpdesk
  • Good knowledge of network protocols and services such as TCP/IP, DHCP, DNS, etc.
  • Experience with virtualization environments from VMware, Citrix, and Microsoft
  • Knowledge of Microsoft and Linux
  • Strong customer service orientation
  • Independent, responsible, and structured way of working
  • Flexibility and a can-do attitude
  • Strong written and verbal communication skills, with an ability to communicate effectively with engineers, sales teams and management
  • Good proficiency in spoken and written English and German

We offer:

  • We offer you a challenging, varied, and versatile job in an international company
  • Working with our motivated and creative colleagues in an international environment is fun and rewarding
  • There is enough room for personal development, creativity, and innovative ideas
  • Employee events strengthen the team spirit across all locations
  • You can use our company pension plan to prepare for later retirement
  • Your work-life balance is important to us; for example, we offer reduced-cost gym memberships
  • Hot drinks, water, and fruit are provided
  • Meal vouchers to be redeemed in local restaurants
  • Our modern Augsburg offices are located directly in the city centre, within walking distance of the main railway station
  • The Bremen location can be easily reached by public transport due to its proximity to the city airport


This job posting is also addressed to IT enthusiasts who want to turn their hobby into a profession.

If you seek to be involved in a dynamic and expanding company and want to make a difference, then you are our first choice. We offer you detailed onboarding, a positive working atmosphere and a challenging range of tasks.

Interested? Apply now via our online applicant portal.

If you have any questions about the position or application process, our HR team is happy to assist.

Lisa Ertel
IGEL Technology GmbH
Hanna-Kunath-Straße 31
28199 Bremen, Germany
Tel: +49 (0) 421 / 52094 1124
















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