Considering a Desktop Virtualization Project
in Utilities

Spend less time on IT and more time meeting your community’s energy needs.
The energy sector faces unprecedented change and competition. It’s never been more critical to modernize your IT infrastructure. Without VDI in utility call centers you may be experiencing:

LONG LOG-ON TIMES

Are users unable to quickly assist utility customers because of long log-in times?

HIGHER COSTS WITH ADMINISTERING REMOTE DESKTOPS

Is onsite maintenance consuming too many resources?

SECURITY ISSUES

Are your networks safe from malware and ransomware attacks? Can utility representatives securely access their applications while in the field?

INABILITY TO SCALE

Can you administer desktops to additional offices without adding additional resources?

LOW PERFORMANCE AND LOW AVAILABILITY

Can users consistently access the network? Are you getting locked out of certain critical applications?

Using virtual desktops at all locations allows utility call centers companies to convert to an efficient IT environment.

Virtualization allows IT to standardize and centrally manage all endpoints, dramatically lowering IT costs and complexity while giving users a familiar and trouble-free experience.

VDI empowers better IT for better business. IGEL’s endpoint management system gives you:

SUSTAINED REDUCTION
IN IT COSTS

Utility industries report saving up to 70% in IT administration costs. Enjoy a “plug and go” rollout that only takes 5 minutes.

ELIMINATE
SERVICE CALLS

UMS delivers a full set of remote management tools that can eliminate on-site service calls. Consistently experience the highest availability at IT workstations.

MOBILE DATA
PROTECTION

Highly secure, mobile access to applications using smartcards. IT sets user-dependent configurations, offering secure sign-on to company field representatives who need to change or share workstations.

MANAGE
OFF NETWORK

Manage mobile and off-network users with the same flexibility as users on the local LAN.

FASTER, MORE
SECURE LOGONS

An efficient protocol communicates over the connection and eliminates IT bottleneck so users spend 100% of their time meeting the needs of utility customers.

A FUTURE_READY
SOLUTION

UDC3 lets you manage any mixed environment, standardizing compatible x86 devices and delivering a flexible and future-proof solution.

Don’t settle for a partial solution.

To get the most out of VDI your endpoint management solution needs to address and optimize all components.

	THEM
Remote Display Protocol Virtualization should enhance your existing infrastructure. Full and open support of Citrix HDX, VMware Blast Extreme, Teradici PCoIP, Microsoft Remote FX, as well as other protocols optimizes your existing environment. Only IGEL supports multiple versions of the Citrix Receiver in a single box.	LOW	HIGH
Ease of Use Remote endpoint management needs to give users a familiar frontend workspace matched with powerful backend controls. IGEL is tailor-made for enterprise and optimizes endpoint management.	LOW	HIGH
Integrated Technologies Utility professionals require certain technologies to do their jobs. DVI connection and Y-cable allow dual-view operation in high-resolution, widescreen format.	MEDIUM	HIGH
Rapid Expansion Mergers and an increasingly mobile workforce are a common challenge for utility companies. Remote management should be as easy for 10,000 devices as for 10.	LOW	HIGH
Secure by Design Read-only file system ensures that the system securely operates as intended. Every boot up is a secure boot up.	MEDIUM	HIGH

With virtualization, a partial solution doesn’t work.

Most organizations have a patchwork of devices, applications and operating systems. Unless you can find a way to standardize all your endpoints, they won’t communicate together or be able to be remotely managed. It’s only by integrating a single, comprehensive solution for your endpoint management that you’ll get the benefits from virtualization.

UDC3 lets you standardize all thin clients and x86 devices, regardless of manufacturer or operating system, and manage them on a single, powerful framework.

Purpose-built for enterprise, IGEL’s endpoint management system brings every endpoint under your control.

SIMPLE “CLICK & DRAG” CONFIGURATION

Create configuration profiles in seconds and instantly apply them as policy to one or many devices simultaneously in a single step, either automatically or on demand.

REGULAR FIRMWARE RELEASES

Timely access to new features and functions from IGEL, Citrix, VMware, Microsoft and others through a regular cadence of new firmware made available by IGEL.