Customer Support
IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:
Dear customers, our new customer support portal is now live. In most cases, existing support accounts have been transferred to the new system, but you will need to create a new password. If your account has not been transferred, you will need to register for a new account. For help, visit our Knowledge Base.
IGEL Knowledge Base
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Get StartedSelect
Support
Select Support requires software maintenance and is offered at no extra cost. It consists of web support coverage and a 3-day response window for addressing support inquiries
Priority
Support
Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues
Priority
Plus Support
Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment
To purchase Priority or Priority Plus Support, please contact your preferred IGEL partner or contact your local IGEL office.
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