Customer Support

IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:

Select
Support

Select Support requires software maintenance and is offered at no extra cost. It consists of web support coverage and a 3-day response window for addressing support inquiries

Priority
Support

Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues

Priority
Plus Support

Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment

To purchase Priority or Priority Plus Support, please contact your preferred IGEL partner or contact your local IGEL office.

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Software & Services

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The support registration is obligatory for support requests via email or phone.

Germany

Support & Presales

+49 421 52094 2222

UK

Support & Presales

+44 118 3403400

USA

Support

+1 415 813 3933

Presales

+1 845 589 5912

Netherlands

Support & Presales

+31 8000 250 027

Other Regions

Support & Presales

+49 421 52094 2222

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