IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:
Select
Support
Select Support requires software maintenance and is offered at no extra cost. It consists of web support coverage and a 3-day response window for addressing support inquiries
Priority
Support
Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues
Priority
Plus Support
Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment
