Customer Support
IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:
Dear customers, our new customer support portal is now live with great new features for case tracking, etc. In most cases, existing support accounts have been transferred to the new system, but you will need to create a new password. If your account has not been transferred, you will need to register for a new account. For help, visit our Knowledge Base.
Select
Support
Select Support requires software maintenance and is offered at no extra cost. It consists of web support coverage and a 3-day response window for addressing support inquiries
Priority
Support
Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues
Priority
Plus Support
Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment
To purchase Priority or Priority Plus Support, please contact your preferred IGEL partner or contact your local IGEL office.
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