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Technical Relationship Manager (m/f/d)

Position:

Technical Relationship Manager (m/f/d)

Location:

Germany remote

The Company

Work is now defined by what we do, not where we go. The widely distributed workforce is here to stay.

IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we’re missing is: YOU.

Responsibilities

  • Develop a strong, positive strategic relationship with the customer
  • Provide knowledge transfer of IGEL products and functionality
  • Assist with the escalation of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Ratify customer projects and provide guidance around further projects / upgrades
  • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap
  • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser
  • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities

Qualifications

  • Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity
  • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry
  • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services
  • Familiarity with a scripting language a plus (PowerShell, bash, python)
  • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL)
  • Good interpersonal and communication skills
  • Ability to work independently, under pressure and multi task
  • Be willing to pitch in and be part of the team in all aspects of company life

WE OFFER

  • A thorough induction into the company and our products
  • A workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
  • Competitive salary and great IT equipment
  • Individual further training opportunities for your career
  • Flexible working times, so that you can combine your demanding work with your private goals and requirements.
  • Free beverages and fruits, diverse sports offerings, co-financed company pension plan and much more benefits
  • Light-flooded and ultra-modern new offices in Bremen and Augsburg
  • A highly motivated team that is already looking forward to your support and to developing strategies and achieving common goals together with you

… and much more!

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our HR team is happy to assist.

Florian Hermann
IGEL Technology GmbH
Hermann-Ritter-Str. 110
28197 Bremen, Germany

jobs@igel.com
Tel: +49 (0) 421 / 52094 2000

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives.

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interested in the position?

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