Modern Contact Center Secured by IGEL
The Challenge is Complexity at Scale
Contact centers are complex environments with distributed workers, multiple devices, and zero tolerance for error. With the IGEL Preventative Security Architecture™ and IGEL Preventative Security Model™ built into the IGEL OS platform your contact center remains accessible and secure at all times. Deliver dynamic workspaces, no complex stacks, only what the user needs.
- Reliable Performance
IGEL OS platform ensures your contact center runs efficiently with native support for leading speech, audio, call handling, and contact center platforms such as Sanas, Avaya, RingCentral, Genesys, and Nice CXone.
- Enhanced Protection
IGEL OS is built on an immutable, read-only file system and robust security protocols that protect your endpoints from malware, unauthorized access, and data breaches.
- Remote Management
Manage dispersed endpoint device with ease. Reboot and troubleshoot to reduce the need for on-site IT admin visits and allows for quick responses to security threats.
- Repurpose Existing Hardware
Use existing devices and secure BYOD to connect to leading speech, contact center platforms.
- Instant Endpoint Recovery
Mitigate blue screens and outages with a reboot. IGEL Dual Boot™ reboots the Windows device to secure OS to gain access to critical apps within minutes, all from the in-place device. This minimizes downtime and ensures consistent performance and customer experience.
One Workspace, Every User –
The Power of the Adaptive Secure Desktop™
IGEL’s role-based, context-aware workspace delivery model adapts to meet the needs of every user, while enforcing the principles of failsafe security with the Preventative Security Model, orchestrated from a single platform with the Universal Management Suite.
- Reduce Risk
Mitigate cyberattacks and breaches to ensure the safety of your contact endpoints.
- Cost-Effective
Lower your IT (Information Technology) costs with IGEL OS’s efficient remote management and optimize existing hardware.
- Scalability
Easily scale your contact center as your business grows, with secure and reliable IGEL and ecosystem partners.
- Compliance
Meet industry security standards and regulatory requirements effortlessly with no data stored on the device.
IGEL Native Support for Contact Center Platforms
IGEL officially supports the world’s leading contact center platforms including Avaya, RingCentral, Genesys, and NICE CXone, as well as Sanas, a revolutionary solution that brings together noise cancellation and accent translation. This sets a new standard for secure, simple, and scalable contact center operations, validated apps are available from the IGEL App Portal.
Request a Demo
Don’t leave your contact center security to chance. Protect your network and ensure the smooth operation of your endpoints with IGEL. Contact us today to learn more about how IGEL Secure OS Platform can provide the security layer for your contact center needs.
