myApps Plugin for Virtual Desktops

In traditional terminal
server and VDI environments such as Citrix Workspace App, Microsoft Remote
Desktop Services, or VMware Horizon, softphone applications encounter
fundamental technical limitations. The core issue lies in how audio streams are
processed: all media handling takes place on the server side.

This leads to several
drawbacks:

• Incoming
  media streams terminate at the terminal server.
• Audio signals
  from the client must first be transmitted to the server.
• The data
  exchange between server and client introduces additional latency.

These detours significantly
affect voice quality, cause synchronization issues, and drastically reduce the
overall user experience — making real-time communication practically
impossible.
The myApps Virtual
Desktop Plugin eliminates these bottlenecks through intelligent media
offloading. Instead of routing audio streams through the terminal server, all
media processing is shifted directly to the local client. This enables
real-time communication that is stable, latency-free, and delivers excellent
voice quality. 

Architecture:

• Server-side
  signaling: Softphone control continues to run centrally on the terminal server
  (myApps Client).
• Local media
  processing: All audio streams are processed directly on the user’s endpoint
  device.
• Direct
  peer-to-peer connections: Using standardized protocols such as ICE, DTLS, and
  RTP, a secure and high-performance connection is established between endpoints.
• No
  transmission via virtual channels: Media streams completely bypass the terminal
  server.

With this architecture,
the redundant transmission of audio data between server and client is fully
eliminated. The result: significantly lower latency, optimal voice quality, and
a seamless user experience in any virtual environment.
 

Technical Operation in
Detail:

• When a VDI
  session starts (e.g., Citrix Workspace or Windows Remote Desktop), the myApps
  Plugin is automatically launched locally without any user interaction.
• When the user
  starts myApps on the terminal server, the application detects the VDI
  environment and automatically connects to the locally running plugin.
• Communication
  (signaling) between the server instance and the client plugin takes place via
  the virtual channels provided by Citrix, Microsoft, and VMware.
• Since audio
  itself is not transmitted through virtual channels, the plugin establishes a
  direct media connection to the remote peer.
  

Benefits for IT
Organizations and Technical Decision-Makers: 

• Maximum
  performance in VDI environments: No server-side media processing and therefore
  no unnecessary latency.
• Reduced load
  on terminal servers: Lower CPU and network utilization on the server.
• Seamless
  integration into existing VDI infrastructures through the use of standardized
  virtual channels provided by Citrix, Microsoft, and VMware.
• Transparent
  user experience: Users do not need any knowledge of the plugin; installation
  and operation are fully automated.
• Security and
  standards compliance: Direct peer connections using established protocols such
  as ICE and DTLS.